Restore account from cpanel to cwp: ok / but from cwp to cwp: problems ????

Hello
I have just put my cwp server into production under a pro license
the restoration of cpanel cuts to cwp is going very well and my server is functional.
My concern is that as a precautionary measure I tested the backup by automatic account to a remote server in SSH, that also worked, the backup file created on the remote server.
The problem is when I restore the account the result ends without any error, but when I access the account that I restored I encountered several problems:
the user interface password is incorrect:
I must change it manually to access
the list of email accounts is empty
the empty database list
DNS zone empty
on the other hand I can see in the / var / vmail folder that the accounts exist

So I was really disappointed, according to my research on the forum I see that there are several people that there are many problems concerning the restoration
I can not understand how it is that the restoration then cpanel to cwp works in a single click, and from a cwp account to cwp we find ourselves in front of a lot of problems and people have a hard time with
I hope that the cwp teams will solve this problem as soon as possible

Hi,

We are sorry for the inconvenience

Can you please tell us if the ssh backup you made is incremental or compressed? It is for the Development Team to test based on your case.

Thanks!

I apologize for answering late
thank you for your reply
my backup was complete and compress