NEW Backup: Still in Perpetual Beta? Critical Issues Unresolved for Months (CWP7

Hello everyone,

I am a CWP7 Pro user, and I would like to publicly raise an issue that I now consider unacceptable.

For months, I have been reporting problems with the NEW Backup module through the official ticket system, but I have received little to no meaningful response. My support tickets often remain unanswered for more than 15 days, which is simply not the level of support I expect from a Pro service.

The main issue is that the NEW Backup module does not send backup notification emails reliably. On the rare occasions when an email is actually sent, it does not indicate whether it refers to a local backup or a remote backup, nor does it specify which backup jobs completed successfully and which failed.

A backup system should not send a generic "backup completed" email. It should provide a detailed report that clearly identifies the backup type, destination, and the success or failure of every backup task. This is not an optional feature—it is a fundamental requirement for any professional backup solution.

Unfortunately, this is not an isolated incident. In the past, we have already experienced situations where software updates broke the backup module completely, making backups impossible to perform. These issues were caused by the software itself, not by server administrators.

At this point, I respectfully ask the development team to treat these problems as a high priority instead of leaving the NEW Backup module in what increasingly feels like a permanent beta state.

I am posting this here because the official support channel has not provided acceptable response times or meaningful updates regarding these issues. I sincerely hope this post receives the attention it deserves and that the development team can provide concrete information about when these long-standing problems will finally be resolved.

Thank you for taking the time to read this, and I would also appreciate hearing from other CWP users who may have experienced similar issues.

Best regards to everyone in the forum.