Well I am sad today.
I had thought perhaps I have found a good alternative to cpanel - but it seems there is no support.
Obviously I am not expecting support for free if the product works correctly and it's my issue or lack of experience - I think it's fine to charge for support.... however, if the issue is core software (SSL hanging) then the CWP team should
1) Acknowledge there is an issue;
2) Publish a timeline of when it will get fixed;
3) If they have not the time / skill to fix it, then put out a bounty for other devs
I think the above would pretty much cover all bugs in short space of time ;-)