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@sandeep,

As I said earlier, I tried to contact support team and this is I got in reply.

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We will be happy to assist you but unfortunately, you don't have an active support service or your support service has expired.

For a more detailed check of your server and services configuration issues, you can check our Support services.
Each configuration changes or issue which requires free time for resolving will need to be done via our Support services.
As per above email reply, I had one time support last year and it is expired.

I thought you were saying that If I have pro license so I can raise a support request.

@sandeep,

As I said earlier, I tried to contact support team and this is I got in reply.

Code: [Select]

We will be happy to assist you but unfortunately, you don't have an active support service or your support service has expired.

For a more detailed check of your server and services configuration issues, you can check our Support services.
Each configuration changes or issue which requires free time for resolving will need to be done via our Support services.
As per above email reply, I had one time support last year and it is expired.

I thought you were saying that If I have pro license so I can raise a support request.

Hi, Let us know the ticket number (id).

i have the same problem