Cron <root@hosting> /usr/share/clamav/freshclam-sleep

Hi,
 
Yesterday, I got a mail message from a root...

The message has a subject:

Cron <root@hosting> /usr/share/clamav/freshclam-sleep

and contains:

ERROR: Can't get information about database.clamav.net: Name or service not known
ERROR: getpatch: Can't download daily-24011.cdiff from database.clamav.net
ERROR: Can't download daily.cvd from database.clamav.net

what to do?

Today again, but the message contained only:

ERROR: getpatch: Can't download daily-24011.cdiff from database.clamav.net

BR
Venty

Are you able to ping database.clamav.net subdomain from your server?

Are you able to ping database.clamav.net subdomain from your server?

I Have the same problem, I am able to ping database.clamav.net from my server but get this error everyday.

ERROR: getpatch: Can't download daily-24492.cdiff from database.clamav.net
ERROR: Can't download daily.cvd from database.clamav.net

Hi please I really need help with this is there anyone that can help me solve this please?

try

sh /scripts/freshclam

I started getting this issues as of yesterday.

Code: [Select]

ERROR: getpatch: Can't download daily-24807.cdiff from database.clamav.net
ERROR: getfile: Unknown response from database.clamav.net (IP: 104.16.186.138)
ERROR: Can't download daily.cvd from database.clamav.net
Receiving this email every 3 hours and as of the latest today:

Code: [Select]

ERROR: getpatch: Can't download daily-24807.cdiff from database.clamav.net
ERROR: Can't download daily.cvd from database.clamav.net
Ive tried pinging database.clamav.net from my server and doesnt seem to be any issues as well as trying sh /scripts/freshclam but get the following:

Code: [Select]

# sh /scripts/freshclam
ClamAV update process started at Fri Aug  3 09:30:21 2018
main.cvd is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr)
WARNING: getpatch: Can't download daily-24807.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24807.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24807.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:ba8a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:bd8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:bd8a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:b98a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:b98a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:bc8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:bc8a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:bb8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:bb8a)
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
ClamAV update process started at Fri Aug  3 09:30:26 2018
main.cvd is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr)
WARNING: getpatch: Can't download daily-24807.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24807.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24807.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
Trying host database.clamav.net (2400:cb00:2048:1::6810:ba8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:ba8a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:bb8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:bb8a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:bd8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:bd8a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:b98a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:b98a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:bc8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:bc8a)
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
ClamAV update process started at Fri Aug  3 09:30:32 2018
main.cvd is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr)
WARNING: getpatch: Can't download daily-24807.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24807.cdiff from database.clamav.net
ERROR: getpatch: Can't download daily-24807.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
Trying host database.clamav.net (2400:cb00:2048:1::6810:bd8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:bd8a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:b98a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:b98a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:bc8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:bc8a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:bb8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:bb8a)
Trying host database.clamav.net (2400:cb00:2048:1::6810:ba8a)...
nonblock_connect: connect(): fd=3 errno=101: Network is unreachable
Can't connect to port 80 of host database.clamav.net (IP: 2400:cb00:2048:1::6810:ba8a)
ERROR: Can't download daily.cvd from database.clamav.net
Giving up on database.clamav.net...
Update failed. Your network may be down or none of the mirrors listed in /etc/freshclam.conf is working. Check https://www.clamav.net/documents/official-mirror-faq for possible reasons.

Can anyone tell me what needs to be done to fix this issue?

Thanks

again the same problem ...?!?

Support gave this to me for the fix:

issue has been resolved.Find below the steps
- systemctl start clamd
- cd /var/lib/clamav
- rm -f *
- systemctl start clamd
- freshclam -v

i tryed and im still getting the same error