I can not delete a user

hello, I would like some help.
Three of the users can not be deleted.
when I try to delete them, the message appears: "User Account Removal FAILED! User account folder still exists!" and then when I go to "edit_account" the message "ERROR!" is displayed in / etc / passwd file, please try to recreate it manually. ****** "

I have tried to fix it with "Fix Account Permissions" without result.

does anyone have any idea how to fix it?
thanks

image:
https://imgur.com/nyxCAko

Hello,

Please go to /home and delete the user folders.
Please make sure u have backup of those users

I have tried with the File Manager but it is not deleted

the best would be that you contact cwp support via contact page