Error with jailkit

Hi I tried to activate jailkit for one user but I have this error when the user tries to log in:

Jul 28 10:37:15 servername jk_chrootsh[1208316]: abort, homedir '/home/username' for user username (1003) does not contain the jail separator <jail>/./<home>

I dont know what happens, can you help me?

Greetings

try checking the logs and config or with cwp support