Problem with CentosPRO

Hi, after recently changing ip I have the follow problem, if anyway can suggest anything with CwpPRO facility.

I purchased a 1 year facility of the PRO version control panel, however when ip changed, and I re-installed my control panel (had to for other reasons) I am now not getting the control panel to say 'CWPpro' in the top left corner of the cwp control panel, and a result I cannot use the RAM varnish facility?

Cwp support got back to me saying...

If your cwp license isn't activated you need to check that you have the correct ip set on our system.

You can check the ip which needs to be licensed by using the following command from your server
curl "http://www.centos-webpanel.com/ip/"

If the output of ip is the same as the one you have in our system then your server should be active as CWPpro on the next run of the cwp cron.

You can also run it manually and then login into cwp and check if the cwp is switched to cwppro.
sh /scripts/update_cwp

Best Regards
CWP Development Team


I tried this, but still no joy. I got my ip back when trying the first test, and the second didn't work either?

Anyone got any sugguestions. Thanks.

Mark

contact support and they will assist you to setup/check your server if you have issue.

I looked up pro support and is it correct that I have to pay 7$ for one support request, or could you give me a link to another contact form please?

Thanks

you don't need to pay for cwppro if you have license issue

Hi,

I went to the following url:
http://centos-webpanel.com/support-services

Clicked one time support - as I couldn't see any other obvious link here (sorry)
https://support.centos-webpanel.com/cart.php?a=confproduct&i=1

Then it went to the checkout page and button to checkout.

Sorry for sounding stupid, but can you give me a url where I can contact support and put in my license details (if that is what is required, to get this sorted?

Many thanks for replying

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