They already asked me for the root password but I was afraid to give it to them, so they provided my this info:
Hello,
for us to be able to check on your issue we will need the following
- Server IP address
- ssh port
- root user login password
For user login issues we also need a user login so we would be able to reproduce this issue.
Best Regards
and then I told them that I decline, so they replied:
Hello,
You can check this issue with your hosting provider or a server admin with experience.
In CWP we are using all default Linux software with the custom configuration so any experienced system admin should be able to assist you.
You can also use our support forum for free self-learning help with your issue
http://forum.centos-webpanel.com/
On our wiki, you can also find some useful instructions
http://wiki.centos-webpanel.com/
For a more detailed check of your server and service configuration from the cwp support staff, you can check our Support services.
Each configuration changes or issue which requires free time for resolving will need to be done via our Support services.
You can check our Support Service using the following Link
https://control-webpanel.com/support-services
With our Support services, you have an access to the support ticketing system and our developers will help you with your issues.
Once your issue is resolved our support staff will provide you with more information about your issue.
We suggest that you use our support service if your server provider has no any support service included.
Our support and development staff will try to assist you however we can, we have experienced system admins and developers.
Best Regards and Thank you for supporting further CWP Development.
So do you see that I should give them the info they asked for, and if I did, will they tell me what they did?