the indicator in the disk usage menu is full, even though it's not

regards,
I found several customer accounts experiencing full quota notifications, but actually the files are still small. and unsynchronized reading of files in the Disk Usage menu

because the quota indicator is full, the website cannot upload files. even though there should still be a lot of disk quotas
**G translate

The difference may be due to the space occupied by your emails, which are not inside the user's folder.

The difference may be due to the space occupied by your emails, which are not inside the user's folder.

Thank You,
There are no emails in this account.

Please fill out a support ticket (Free) and mention this forum thread, attention Josen, don't forget to add your server credentials

thank you,
I have sent a ticket

still nothing

on the ticket only replies this is a bug 

temporary solution:
backup : web file + database (don't use backup feature in root, but manual backup)
remove the hosting package
recreate hosting package
restore website data

Please fill out a support ticket (Free) and mention this forum thread, attention Josen, don't forget to add your server credentials

#378883