Cannot Create email account for subdomain on CWP User Portal

Hi,

I am having trouble using CWP User portal trying to create an email account for a sub-domain, I get the notification that the account has been created successfully, but it is never listed, neither accessible.

I used the CWP Admin portable to create the email account for the sub-domain successfully, when I access CWP User portal, I can see 2 accounts listed, the first my admin account, and then my sub domain email account, but the count shows only 1 of 10 allowed.