## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED

I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.

I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.

This is not a minor inconvenience.

I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.

In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.

Because I urgently needed the service restored, **I paid again today**.

And the license is STILL not activated.

So at this point I have:

* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.

This is simply not acceptable for a company providing software used on production hosting servers.

I am not asking for a favor.

**I am asking for a service that has already been paid for.**

I am also posting this as a warning to other hosting providers and CWP users:

If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.

I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.

What else is a paying customer supposed to do to receive support?

I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.

This situation needs to be resolved immediately.

I think it's better practice (and more effective) to contact the dev team instead of bombing the forum.

What is your ticket number?

Ticket #580027
Ticket #687983
Ticket #659708
Ticket #840443
Ticket #760850
Ticket #511867
-------FROM  AUGUST :::
Ticket #659529
Ticket #574588
Ticket #106612
Ticket #267739

hank you. The license is now working again.

However, I want to clarify that it still does not appear as ACTIVE in the CWP system/account panel.

Please verify the license status in your backend and confirm that the renewal/payment has been correctly registered, so that this problem does not happen again.

For now, the service is working, but the issue cannot be considered completely resolved until the license is correctly shown as ACTIVE in the system.

What is your ticket number?

Can you please respond to my ticket too? My affiliate amount has not been paid since Feb 2026 and this has been 7 months and you don't bother responding to it.

Can you please check Ticket # 637019 ?

hank you. The license is now working again.

However, I want to clarify that it still does not appear as ACTIVE in the CWP system/account panel.

Please verify the license status in your backend and confirm that the renewal/payment has been correctly registered, so that this problem does not happen again.

For now, the service is working, but the issue cannot be considered completely resolved until the license is correctly shown as ACTIVE in the system.

@logan68a

It won't show in the CWP system, since it's active thru our partner account with CWP.

I wanted to get it working for you, as I mentioned in the other thread.
(Topic: 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED) in the Installation forum.

This is the problem when multiple threads are opened all at once. :/

@logan68a

Are all 5 servers, or 4 other now having problems?