password restore no email

Good Day..... for a newbie at managing my own server I am generally happy with the panel..... but this leaves you dead in the water..... 

I have tried over and over and I cannot get DNS Manager to send the email.... its an OX email program at my end, I get everything

Evidently my email works because I got the registration link to join this forum and seemingly entered the correct email because when I tried a gmail in DNS manager, it rejected it as unknown.

This appears to be a regular issue which I can find no answers to.... nor what you do from there

I take it they are stored somewhere...... is it a program in the server, I can find or on your side ??

Thanks in advance Tim

I have been at this for 1 solid month with no resolution still cannot enter the DNS manager....

The DNS manager even though told password reset has been repaired does not send the password reset

Dead in the water.....  what do you do from here I have no clue

anyone else having similar issues did you find some resolution???