Adding an rDNS/PTR record to a non-VPS server

[zondar]

Hi.
Is it possible to add rDNS / PTR recording with CWP to remove the error rDNS / PTR = FAILED.?
The physical server is located in the data center and does not have a control panel like a VPS. Only installed OS and CWP.

[evansa]

This must be set by your IP provider

[zondar]

Thanks.
When contacting support, we made a PTR record.