Author Topic: Email ids under 1 user not receiving emails  (Read 181 times)

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Email ids under 1 user not receiving emails
« on: April 10, 2025, 06:06:51 AM »
All was working fine

Suddenly all email ids under a user stopped recieving emails (Has multiple domains)

I checked for quota, increased quota. No use

The folder permissions under var/vmail/domainname has

user | mail | 751

maillog do not have the record of missing incoming emails

Please guide

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Re: Email ids under 1 user not receiving emails
« Reply #1 on: April 10, 2025, 10:51:10 AM »
And you tried suspending, then un-suspending the account?

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Re: Email ids under 1 user not receiving emails
« Reply #2 on: April 11, 2025, 04:09:59 PM »
Tried after seeing your message

No luck

And you tried suspending, then un-suspending the account?

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Re: Email ids under 1 user not receiving emails
« Reply #3 on: April 11, 2025, 09:29:30 PM »
Code: [Select]
chown -R vmail:mail /var/mail
chmod -R 755 /var/vmail

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Re: Email ids under 1 user not receiving emails
« Reply #4 on: April 12, 2025, 08:22:29 AM »
Code: [Select]
chown -R vmail:mail /var/mail
chmod -R 755 /var/vmail

Now getting the bellow errors for all webmail logins

Connection to storage server failed.
Server Error: AUTHENTICATE PLAIN: Authentication failed.

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Re: Email ids under 1 user not receiving emails
« Reply #5 on: April 12, 2025, 11:56:36 AM »
The storage server is IMAP (dovecot), so not being able to access. Try 770 permissions (which is what one CWP server has; oddly, the other one is 755 which came from a cPanel import):
Code: [Select]
chmod -R 770 /var/vmail
chown -R vmail:mail /var/vmail

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Re: Email ids under 1 user not receiving emails
« Reply #6 on: April 14, 2025, 04:55:48 AM »
The storage server is IMAP (dovecot), so not being able to access. Try 770 permissions (which is what one CWP server has; oddly, the other one is 755 which came from a cPanel import):
Code: [Select]
chmod -R 770 /var/vmail
chown -R vmail:mail /var/vmail

Thank you