Author Topic: Roundcube - Connection Error - Sending a particular email  (Read 39 times)

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Roundcube - Connection Error - Sending a particular email
« on: August 07, 2025, 11:34:46 AM »
A strange problem. All works well except

Few emails cant be forwarded or replied with original content

Genuine emails (ex: from Bank)

Where to check the logs to find the issue?

On clicking the send message, I get this error flashed for a second

Quote
Connection Error. (Failed to reach the server)

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Re: Roundcube - Connection Error - Sending a particular email
« Reply #1 on: August 07, 2025, 12:26:48 PM »
Roundcube logs:

/usr/local/cwpsrv/var/services/roundcube/logs/errors.log

Mail logs:

/var/log/maillog
/var/log/dovecot.log


If there is nothng inside Roundcube logs, check the section "LOGGING/DEBUGGING" of the file:
/usr/local/cwpsrv/var/services/roundcube/config/defaults.inc.php
and change the settings according to your requirements.


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Re: Roundcube - Connection Error - Sending a particular email
« Reply #2 on: August 07, 2025, 01:29:31 PM »
Did you check ModSecurity? Look at disabling rule 212880 or others that may be interfering with Roundcube.

Cyberspace, glad to have you back! Always hoping you are staying safe over there!

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Re: Roundcube - Connection Error - Sending a particular email
« Reply #3 on: Today at 04:10:39 AM »
Checking.

Looks like unable to forward any email

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Re: Roundcube - Connection Error - Sending a particular email
« Reply #4 on: Today at 05:17:42 AM »
I can compose and send a new email.

But I cant reply / forward any email

Not getting any clue from logs.

I tried disabling mod security / adding the exception. No use.

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Re: Roundcube - Connection Error - Sending a particular email
« Reply #5 on: Today at 06:18:47 AM »
Please advise the following:

What distro are you running CWP on?

Public or NAT?

Can you send out a test email form the CLI?

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Welcome back @cyberspace

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Re: Roundcube - Connection Error - Sending a particular email
« Reply #6 on: Today at 07:39:23 AM »
Looks like disabling mod security for the domain , mails are going

Adding id 212880 not helping. Maybe other IDs need to be checked.