Roundcube: Server Error: STATUS: Internal error occurred

hi brothers, please help. i don't how to do, this issue make me crazy.

our Roundcube mail have a error, please screenshot: https://prnt.sc/1wucyd7

"Server Error: STATUS: Internal error occurred. Refer to server log for more information. [2021-10-20 07:40:23] (0.001 + 0.000 secs)."

and The message has gone...

i look the devcot log, here's the log from /var/log/dovecot.log

Code: [Select]

Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: autoexpunge: Couldn't create dovecot.autoexpunge.lock lock: file_create_locked(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: open(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: Permission denied
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/.Trash/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: Failed to autoexpunge mailbox 'Trash': stat(/var/vmail/mysite.com/gerry.magill/.Trash/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: autoexpunge: Couldn't create dovecot.autoexpunge.lock lock: file_create_locked(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: open(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: Permission denied
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/.Spam/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: Failed to autoexpunge mailbox 'Spam': stat(/var/vmail/mysite.com/gerry.magill/.Spam/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: chdir(/var/vmail/mysite.com/gerry.magill//) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill/, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: autoexpunge: Couldn't create dovecot.autoexpunge.lock lock: file_create_locked(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: open(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: Permission denied
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/.Trash/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: Failed to autoexpunge mailbox 'Trash': stat(/var/vmail/mysite.com/gerry.magill/.Trash/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: autoexpunge: Couldn't create dovecot.autoexpunge.lock lock: file_create_locked(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: open(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: Permission denied
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/.Spam/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: Failed to autoexpunge mailbox 'Spam': stat(/var/vmail/mysite.com/gerry.magill/.Spam/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: chdir(/var/vmail/mysite.com/gerry.magill//) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill/, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/subscriptions) failed: Permission denied
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: autoexpunge: Couldn't create dovecot.autoexpunge.lock lock: file_create_locked(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: open(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: Permission denied
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/.Trash/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: Failed to autoexpunge mailbox 'Trash': stat(/var/vmail/mysite.com/gerry.magill/.Trash/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: autoexpunge: Couldn't create dovecot.autoexpunge.lock lock: file_create_locked(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: open(/var/vmail/mysite.com/gerry.magill//dovecot.autoexpunge.lock) failed: Permission denied
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: stat(/var/vmail/mysite.com/gerry.magill/.Spam/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)
Oct 20 07:40:23 imap(gerry.magill@mysite.com): Error: Failed to autoexpunge mailbox 'Spam': stat(/var/vmail/mysite.com/gerry.magill/.Spam/tmp) failed: Permission denied (euid=1000(sayanman) egid=12(mail) missing +x perm: /var/vmail/mysite.com/gerry.magill, dir owned by 101:12 mode=0700)

i try to Build Mail Server, but nothing happen

any possible how to solve this issue? thanks in advance brothers.

Thanks
fred

try to fix mail permissions via api

Code: [Select]

/scripts/cwp_api account mail_fix_permissions
more info
http://wiki.centos-webpanel.com/cwp-admin-api

@studio4host thanks it solved the issue.