Control Web Panel

WebPanel => Information => Topic started by: briangibbs on January 12, 2022, 07:54:37 PM

Title: Cannot log into my cPanel
Post by: briangibbs on January 12, 2022, 07:54:37 PM

This has been an ongoing issue. I cannot log into my cPanel to resolve issues with a site. When I try to log in, I end up in an endless loop. See this video - https://video.focusedidea.com/conversations/0f75264f-1f2e-55ab-95b0-a5ffe0b7d80c (https://video.focusedidea.com/conversations/0f75264f-1f2e-55ab-95b0-a5ffe0b7d80c). Suggestions?

Title: Re: Cannot log into my cPanel
Post by: iraqiboy90 on January 12, 2022, 08:15:13 PM

Just suggestions:

- Open the inspect tool and go to the network tab. Enable persistent logs and try to login while having the inspect tool open. Maybe it can tell you how it redirects so we can get some clue?

- Try removing web browser cache and try again. Chrome has some heavy forced caching. Try Firefox for log in to see if this is a client cache issue.

or if you have access to root;
- restart apache/nginx server and see if this help.

Title: Re: Cannot log into my user panel
Post by: josephgodwinke on January 12, 2022, 08:18:21 PM

You may need to restart cwp services via root SSH with

Code: [Select]

service cwpsrv restart or on root/admin dashboard.

If this is not an option you can request your hosting service provider to do it for you.

Title: Re: Cannot log into my cPanel
Post by: briangibbs on January 12, 2022, 10:34:39 PM

CWP is my web host. That's why I'm posting in this forum. (I'd like to have a phone number to call.)

I cannot access the root. I have cleared my cache multiple times.

Here is another video with the Inspect panel open, using Incognito.

https://video.focusedidea.com/conversations/a80d81ff-0d25-563b-898d-c030a874a27d (https://video.focusedidea.com/conversations/a80d81ff-0d25-563b-898d-c030a874a27d)

Title: Re: Cannot log into my cPanel
Post by: Netino on January 13, 2022, 08:26:37 PM

Try logging in, and then immediately issue the following command:

Code: [Select]

tail -20 /usr/local/cwpsrv/logs/error_log
Post the results here.

Title: Re: Cannot log into my cPanel
Post by: narin on January 14, 2022, 06:31:01 AM

Quote from: briangibbs on January 12, 2022, 07:54:37 PM

This has been an ongoing issue. I cannot log into my cPanel to resolve issues with a site. When I try to log in, I end up in an endless loop. See this video - https://video.focusedidea.com/conversations/0f75264f-1f2e-55ab-95b0-a5ffe0b7d80c (https://video.focusedidea.com/conversations/0f75264f-1f2e-55ab-95b0-a5ffe0b7d80c). Suggestions?

Could the disk space be full?

Title: Re: Cannot log into my cPanel
Post by: josemnunez on January 14, 2022, 11:20:38 AM

Hello

Some causes of this behavior

- That the account does not have a defined language
- That they do not contain enough disk space for the account
- That exceeds the bandwidth consumption.

Try to check these points and you can also run this script

Code: [Select]

sh /scripts/cwpsrv_rebuild_user_conf

Please keep telling us how it went with these requests.