Control Web Panel

WebPanel => Information => Topic started by: fpryr on August 26, 2020, 06:53:39 PM

Title: Disappointed with CWP 🤬
Post by: fpryr on August 26, 2020, 06:53:39 PM
We started using CWP last year because it seemed a good option. This was our worst decision ever.

We need to move to a new server, and we can't move our backuped accounts (+50..) because ANY of the backup restoration functionalities work on the most recent version of CWP, and all of the topics on this forum regarding this same issues have 0 responses.

This system has too many functionalities, but the REALLY important ones (like backup restore) doesn't work. We could say that 1 of 5 buttons of this system really works. 

We already tried:

CWP to CWP migration
Account Backup restore
NEW backup functionality (with local files, FTP, and SSH as well.)

NOTHING WORKED.

We are stuck with a bunch of backup.tar files that are just useless. We have to migrate all our sites, accounts, emails, databases, scripts installations, cronjobs, etc etc etc etc. MANUALLY one by one. The worst part is that you can find lot of users in the same situation like us in this forum. We found absolutely no response or any clue how to solve this heavy issue.

Moving forward to Virtualmin or cPanel unfailingly. We will not look back.

Message for developers: thank you for your open project, but next time think twice when you make such development including so many functionalities. I rather have 5 functionalities that actually WORK, than having 500 that are pointless or doesn't even work at 100%.

Title: Re: Disappointed with CWP 🤬
Post by: studio4host on August 26, 2020, 07:37:35 PM
you need to check the logs, there were thousand of migrations all done successfully so you probably have something wrong.
Also cwp has a support if you get stuck on something.
Title: Re: Disappointed with CWP 🤬
Post by: cinique on August 26, 2020, 10:32:53 PM
This system has too many functionalities, but the REALLY important ones (like backup restore) doesn't work. We could say that 1 of 5 buttons of this system really works. 

Message for developers: thank you for your open project, but next time think twice when you make such development including so many functionalities. I rather have 5 functionalities that actually WORK, than having 500 that are pointless or doesn't even work at 100%.
That is correct: a control panel for production use requires working and stable elements.
The problems arise because some people ask for frivolous and relatively little used functions, such as Teamspeak, Netdata, mongodb (plus others) that get implemented ad-hoc. Time and effort needs to be spent on core functions of a file/webserver.
Basic LAMP/LEMP environments, with reliable backup features are the core of any good control panel.
It is good to have additional functionality but not if it sacrifices the stability of a system. Additional functions should not be installed by default (eg. GoAccess) but be made available as add-on packages.
The official CSF GUI was also removed from CWP, for no good reason and leaves two cut-down versions that do nothing to help administer the comprehensive firewall. It's as if developers want to make it more difficult. :-/

Good luck to anyone who tries to get this message across. There have been a number of warnings in the forum about using CWP in a production environment, with a select few saying they have no issues (which I highly doubt, or they are delusional).
Title: Re: Disappointed with CWP
Post by: fpryr on August 27, 2020, 02:03:46 AM
you need to check the logs, there were thousand of migrations all done successfully so you probably have something wrong.
Also cwp has a support if you get stuck on something.

Hi, where's the support? I couldn't find any reasonable response from at least 2018 until today regarding related issues to mine.

Logs? The logs doesn't make sense either. For example, when using "New Backup" functionality.. the log says /backup/user.tar.gz/null.tar.gz file not found --> even when the path specified is /backup/user.tar.gz

We tried so hard to make it work, I can ensure the issue it is not on our side. This "control" panel is just a joke.
Title: Re: Disappointed with CWP 🤬
Post by: Igor S. on August 27, 2020, 05:55:16 AM
@fpryr
try to open a ticket to the support https://support.control-webpanel.com with the detailed explanation and root login credentials.
Title: Re: Disappointed with CWP
Post by: fpryr on August 27, 2020, 03:39:24 PM
Why should we send more tickets? This forum could be the perfect place to solve them, there are lots of users out there googling the same issues.

Why do this forum even exist otherwise? I strongly suggest you to stop doing things on an old 90's fashion. Times have changed guys, come on..
Title: Re: Disappointed with CWP 🤬
Post by: studio4host on August 28, 2020, 11:03:57 AM
nobody can't guess what is your issue since it can be related to many different things.
But you can start by testing manualy using telnet connection between the servers, checking logs...
Title: Re: Disappointed with CWP 🤬
Post by: fpryr on August 28, 2020, 12:46:27 PM
It is not about the connection between servers, it is about a malfunctioning webpanel from the 90's.
Title: Re: Disappointed with CWP 🤬
Post by: mirdul611 on August 28, 2020, 05:21:26 PM
How you are so certain it's the panel not the OS or some other configurations? Peoples here aren't wizards. They can't provide you solution if you don't share what you have tried and what you are seeing in the logs. If the required ports aren't open on both servers the API won't function properly. Try running the following on both servers and make sure the API is functional.

sh /scripts/check_api

However, I guess cPanel, Plesk would be better option for you as they are much polished compared to CWP and doesn't require much technical knowledge.
Title: Re: Disappointed with CWP 🤬
Post by: CoriaWeb Hosting on August 29, 2020, 08:45:56 AM
We must say that we are very happy with CWP and the support they give us is very professional.

Is the panel having problems? Yes, but they are correcting them quite well. As I once said, I think this panel is going to be much better. We will continue to invest in it for the time being.

Also, as I have said some times, in spite of everything, I think it is a very cheap panel for the functions and usefulness it has, maybe you should raise the price of the license a little bit and use the benefit to improve it even more and spend more time working on it.
Title: Re: Disappointed with CWP 🤬
Post by: Roald on April 19, 2021, 09:19:18 AM
Yup.  Open a ticket seems to be the standard answer.
You know what? I opened a tickets because I was not able to use the pay gateway they had for this panel. No reply.
SO let us not expect anyone to answer any tickets.
Especially now when Red Hat is in charge.

CentOS Linux is dead.
I decided to change distro...

And this issue wit regards to restoring backups..... Well, it tells me that the "support" are dumber than the Linux beginners.
And that they have no clue about what they are talking about.
Title: Re: Disappointed with CWP 🤬
Post by: cyberspace on April 19, 2021, 08:18:37 PM
I don't use CWP for many projects but the panel looks good for me and satisfies my expectations. Yes, some functions didn't work but when I checked the logs I was able to solve the problems. Therefore, if you use a free version of CWP then you should be an experienced linux administrator to solve the problems on your own. In case you use a free version and expect to get the professional assistance from the CWP support then it looks like you expect too much.

However, in case you want to get assistance from the CWP community then it will be good to provide more details about the problem experienced by you and provide some logs to clear the situation.
Title: Re: Disappointed with CWP 🤬
Post by: pipoy on April 21, 2021, 09:49:17 AM
It's a free panel. We should be grateful.

Even if you subscribed with paid the monthly support, you are still getting the same application, CWPPro or not, with support or without. So you are experiencing the same bugs as us, but some of us are not complaining because we know how to use them. If there are things we cannot fix, we are able to move back and forth.

What I dont understand is that people here have paying customers, and they are depriving them with a better application and settling with a free panel.

There is WHM/Cpanel

You get what you pay for.
Title: Re: Disappointed with CWP 🤬
Post by: CueBall on April 22, 2021, 04:56:55 PM
Well I been with CWP7 for less 24hrs.  I order the pro cause it has functions/ module locked in free.

As far Tech support goes, They been really helpful and reply in timely fashion. As for Billing Support that's yet to be seen, As I been wait for over 4hrs now just fix a simple issue so I can move on with my workload that needs done. So in short being held up and not a good first impression of there Billing Support staff in my eye's.

Reading More and More    of the complaints. I'm Start to think cPanel might be the better way to spend my funds. Wipe and reloading everything can be a pain, But I rather waist 45min now doing that, then 100000 of hours down the road, If this what I'm expected to see down the road with cwp7.

Just my thoughts on this matter.
 :-\ :-\ :-\
Title: Re: Disappointed with CWP 🤬
Post by: dp41646 on April 22, 2021, 05:48:17 PM
You will be fine with cwp :)
I've had many doubts regarding stability and bugs, and even support, as previously I was cpanel user.
But after nearly a year of using cwp I am satisfied with panel.  :)
Title: Re: Disappointed with CWP 🤬
Post by: CueBall on April 22, 2021, 08:21:00 PM
You will be fine with cwp :)
I've had many doubts regarding stability and bugs, and even support, as previously I was cpanel user.
But after nearly a year of using cwp I am satisfied with panel.  :)

Well its been over 24hrs I have still yet to be able to upgrade to pro-version. Billing Support has really fumble the ball on this one.Give them couple more hours then I will be demand a refund and going back to cpanel. Cause this is the worst customer support (Billing) I have ever had to deal with.
Title: Re: Disappointed with CWP 🤬
Post by: Starburst on April 22, 2021, 10:53:21 PM
CueBall,

We've been running CWP for awhile now.
Sometimes, you just have to work problems out here on the forums or yourself.

Check a couple things.

1. Hostname is pointed to the right IP, and rDNS is set. (I know this sounds stupid, but if rDNS isn't correct, it can cause weird problems.)
2. In CWP billing software, make sure it has the servers correct Base Public IPv4.
3. Try & run: sh /scripts/update_cwp (This will Reset CWPpro, in licensing only)

Let me know if this works or doesn't.
Title: Re: Disappointed with CWP 🤬
Post by: CueBall on April 22, 2021, 11:54:28 PM
CueBall,

We've been running CWP for awhile now.
Sometimes, you just have to work problems out here on the forums or yourself.

Check a couple things.

1. Hostname is pointed to the right IP, and rDNS is set. (I know this sounds stupid, but if rDNS isn't correct, it can cause weird problems.)
2. In CWP billing software, make sure it has the servers correct Base Public IPv4.
3. Try & run: sh /scripts/update_cwp (This will Reset CWPpro, in licensing only)

Let me know if this works or doesn't.

Its Billing Support (Staff) at cwp7.  They said they changed the ip, witch they have not. Hence why i can't get the sh /scripts/update_cwp to download. I have already checked my ports to make sure their listen. I have done ping test to the server. SSH works fine ect. There support Tech at Cwp7 ssh into my server and determined that IP listed with Cwp7 need to be changed.

PHP Warning: file_get_contents(http://centos-webpanel.com/webpanel/versions/el7.txt): failed to open stream: Connection timed out in /usr/local/cwpsrv/htdocs/resources/admin/include/cron.php on line 0
PHP Notice: Undefined offset:1 in /usr/local/cwpsrv/htdocs/resources/admin/include/cron.php on line 0

---------------------------------


Pinging 144.xxxxxxx with 32 bytes of data:
Reply from 144.xxxxxxx: bytes=32 time=3ms TTL=63
Reply from 144.xxxxxxx: bytes=32 time=3ms TTL=63
Reply from 144.xxxxxxx: bytes=32 time=3ms TTL=63
Reply from 144.xxxxxxx: bytes=32 time=3ms TTL=63

Ping statistics for 144.xxxxxxxx:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 3ms, Average = 3ms


------------------------------------------

Guess your misunderstanding what I'm Rant about ;)
Title: Re: Disappointed with CWP 🤬
Post by: Starburst on April 23, 2021, 08:39:23 AM
Maybe I did.
I'm just another user here trying to help.
And am an odd ball, I switched over to CentOS 8 before RedHat's announcement.

But you can change the IP on your license at any time by logging in at:
https://support.centos-webpanel.com/

Then under: Your Active Products/Services
Click on the license you want to update, and then at the bottom the next screen you will see "Change Server IP"
Just enter the correct base IP for your server and click on submit.

Give it 5-10 minutes, and then try and run sh /scripts/update_cwp via ssh on your server. And it should update.

Something happened with Let's Encrypt that another user & myself had a problem with the hostname SSL renewing.
After we temporally disabled the firewall and ran the change hostname, it worked. The re-enable the firewall (csf)
Title: Re: Disappointed with CWP 🤬
Post by: CueBall on April 23, 2021, 05:54:50 PM
Maybe I did.
I'm just another user here trying to help.
And am an odd ball, I switched over to CentOS 8 before RedHat's announcement.

But you can change the IP on your license at any time by logging in at:
https://support.centos-webpanel.com/

Then under: Your Active Products/Services
Click on the license you want to update, and then at the bottom the next screen you will see "Change Server IP"
Just enter the correct base IP for your server and click on submit.

Give it 5-10 minutes, and then try and run sh /scripts/update_cwp via ssh on your server. And it should update.

Something happened with Let's Encrypt that another user & myself had a problem with the hostname SSL renewing.
After we temporally disabled the firewall and ran the change hostname, it worked. The re-enable the firewall (csf)

That Option not there in mine. They are aware of that too. Hence why they said they switch the IP, They didn't . They still haven't reply back. So Cancelled and request a refund. I use cpanel. I don't mind paying more if the service is better then the lack of support here with this company.

Chow.
Title: Re: Disappointed with CWP 🤬
Post by: max on June 01, 2021, 12:57:16 PM
You will be fine with cwp :)
I've had many doubts regarding stability and bugs, and even support, as previously I was cpanel user.
But after nearly a year of using cwp I am satisfied with panel.  :)

I agree. and i keep getting spam emails to get the paid pro support. seem this project is dead. hurrying to make money.

CWP Secure Kernel - SECURITY ISSUE, Your server is NOT running <a title='Install CWP Secure Kernel' target='_blank' href='http://wiki.centos-webpanel.com/cwp-secure-centos-kernel'>CWP Secure Kernel</a> !!!,
Title: Re: Disappointed with CWP
Post by: AND on September 14, 2021, 03:31:18 PM
Why should we send more tickets? This forum could be the perfect place to solve them, there are lots of users out there googling the same issues.

Why do this forum even exist otherwise? I strongly suggest you to stop doing things on an old 90's fashion. Times have changed guys, come on..
Why should anybody provide free support to you?
Why do you expect production support from a free open source forum?
Why do you use Google when it is a commercial platform where you mostly will not find reliable information?
Why don't you ask cPanel and Plesk for the same than you did in here? Please place their answers in here.
Title: Re: Disappointed with CWP 🤬
Post by: AND on September 14, 2021, 03:37:28 PM
That is correct: a control panel for production use requires working and stable elements.
It is good to have additional functionality but not if it sacrifices the stability of a system. Additional functions should not be installed by default (eg. GoAccess) but be made available as add-on packages.

CWP guys, PLEASE DO NOT MAKE THE SAME ERROR THAN cPanel DID MAKING IT AN UNRELIABLE PIECE OF BLOATWARE.

Focus in the core functions, make them solid and easy to use and understand, the rest MUST BE included by add-ons. Learn from others mistakes and do not do them.

Good luck