Author Topic: Love the panel, but...  (Read 2253 times)

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Love the panel, but...
« on: January 05, 2022, 04:17:00 PM »
Hello

I just switched from sentora few weeks ago because its developers disappeared or stopped caring enough to keep the project running..

CWP is an amazing web hosting panel. It has many great tools, the pro version has a lot of features with a reasonable price tag.
Bug and issues are expected within anything in the tech world, but are you guys giving up on the project as well, or are you just low on staff/developers?

Also, why do I get the feeling that in order for me to get answers on issues or bugs reported, I would have to pay a pretty penny for it...?

You guys have a nice tool for reporting bugs which I started using, but I see no indication that my reports or any others being seen or assigned to someone which makes me wonder if I should give up reporting bug and or start looking for a different control panel in the future.

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Re: Love the panel, but...
« Reply #1 on: January 05, 2022, 05:48:13 PM »
fastest way to report bug is over the website
https://control-webpanel.com/contact
VPS & Dedicated server provider with included FREE Managed support for CWP.
http://www.studio4host.com/

*** Don't allow that your server or website is down, choose hosting provider with included expert managed support for your CWP.

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Re: Love the panel, but...
« Reply #2 on: January 27, 2022, 02:11:10 PM »
I have a load of bugs and feature requests to add, but I have also  noticed there is not much activity at https://bugs.control-webpanel.com/

I am on the free tier so I don't expect support but I can report all of the issues I find etc.. if they will get looked at.

p.s. CWP has great potential but is a little rough around the edges.

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Re: Love the panel, but...
« Reply #3 on: January 27, 2022, 02:49:38 PM »
I have a load of bugs and feature requests to add, but I have also  noticed there is not much activity at https://bugs.control-webpanel.com/

I am on the free tier so I don't expect support but I can report all of the issues I find etc.. if they will get looked at.

p.s. CWP has great potential but is a little rough around the edges.

sure we'll polish those edges

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Re: Love the panel, but...
« Reply #4 on: January 27, 2022, 03:23:26 PM »
Thanks, I will get all of the bugs/issues I found into the issue tracker.

Can I post feature request in the bug Tracker?

Have you considered using Github for issue tracking? Much easier for uploading images.

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Re: Love the panel, but...
« Reply #5 on: February 01, 2022, 05:52:04 PM »
I have a load of bugs and feature requests to add, but I have also  noticed there is not much activity at https://bugs.control-webpanel.com/

I am on the free tier so I don't expect support but I can report all of the issues I find etc.. if they will get looked at.

p.s. CWP has great potential but is a little rough around the edges.

That is, you say that you are in the free version and you are demanding that they fix bugs.

Wouldn't it be better if you even register the pro license? I "think" that they want to charge for their work. We collaborate with the creators as much as possible, sometimes we even pay more licenses without needing them, we pay them for extra support... This is how you collaborate with a project.

This is very simple, the more licenses, the more money they have to work with.

Greetings and forgive the translation.
Partner de CWP

Hosting de calidad en Espaņa con soporte en Espaņol para CWP - https://www.coriaweb.hosting

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Re: Love the panel, but...
« Reply #6 on: February 01, 2022, 07:12:56 PM »
@ CoriaWeb Hosting

  • First thing I did was purchased the Pro license even before installing the software
  • I dont have a paid support contract with CWP
  • Where did I demand anything?? A bug is a bug.
  • I was going to spend time writing up the bugs I found if they are going to be looked at by CWP team. Reports take time done right.
  • I have got feature requests that would be good for the software and I will type them up if they also get looked at.

Thanks  :) :) :)
« Last Edit: February 01, 2022, 08:07:07 PM by shoulders »

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Re: Love the panel, but...
« Reply #7 on: February 02, 2022, 07:06:32 AM »
Thanks, I will get all of the bugs/issues I found into the issue tracker.

Can I post feature request in the bug Tracker?

Have you considered using Github for issue tracking? Much easier for uploading images.

the fastest way is to use contact over the website and report issues there
https://control-webpanel.com/contact
VPS & Dedicated server provider with included FREE Managed support for CWP.
http://www.studio4host.com/

*** Don't allow that your server or website is down, choose hosting provider with included expert managed support for your CWP.

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Re: Love the panel, but...
« Reply #8 on: February 02, 2022, 10:40:29 AM »
@studio4host
  • using the contact form to suggest features and report bugs is impractical and the wrong way to do things. There is no track-ability, only restricted details can be sent, double posting will be an issue and also this channel should only be used for commercial support or security risks that cannot be public.
  • bugs and features should be reported at bugs.control-webpanel.com and if CWP are not going to use this then it should be closed and people told not to bother reporting bugs and requesting new features.
  • Trackers like GitHub can be a great source for information when people get issues. Support on this channel should absolutely be banned and only used for real bug reports and valid feature requests.

I do NOT need support, I just need to report things  :) :) :)

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Re: Love the panel, but...
« Reply #9 on: February 02, 2022, 08:08:12 PM »
You came to a wrong place, me too also switched from sentora now i feel i came to a dig more than sentora. If you didn't migrated or moved the website to this panel. please don't go forward there was another good control panel which is much faster, good and best support run openlite speed. Iam moving all my websites to there it was a big task but what to do here you can only see log of bugs and no resolutions for urgent issues.

Panel is : CYBERPANEL Web Hosting Control Panel


Hello

I just switched from sentora few weeks ago because its developers disappeared or stopped caring enough to keep the project running..

CWP is an amazing web hosting panel. It has many great tools, the pro version has a lot of features with a reasonable price tag.
Bug and issues are expected within anything in the tech world, but are you guys giving up on the project as well, or are you just low on staff/developers?

Also, why do I get the feeling that in order for me to get answers on issues or bugs reported, I would have to pay a pretty penny for it...?

You guys have a nice tool for reporting bugs which I started using, but I see no indication that my reports or any others being seen or assigned to someone which makes me wonder if I should give up reporting bug and or start looking for a different control panel in the future.
« Last Edit: February 02, 2022, 08:11:00 PM by cloud »

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Re: Love the panel, but...
« Reply #10 on: February 02, 2022, 08:15:31 PM »
@Cloud. They have been responding more frequently to bug reports including responding to the bug tracker page after I made this thread.

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Re: Love the panel, but...
« Reply #11 on: February 02, 2022, 08:23:44 PM »
@iraqiboy90

That is good to hear