Author Topic: rDNS/PTR FAILED but it resolves to some adress  (Read 3761 times)

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rDNS/PTR FAILED but it resolves to some adress
« on: October 12, 2019, 10:22:56 AM »
Hi, I am using cwp 6.
The problem is, i cannot send email i think it is about the rdns settings as TrustedHosts, KeyTable, v=DKIM1, v=spf1 all ticked and green

On change host page, it is written,
  • Your Hostname is: host1.ertemyazici.com and it resolves to IP: 107.173.134.93 [Check Black List] [Check CWP SSL] [Check WebServers SSL]
  • rDNS/PTR = 107-173-134-93-host.colocrossing.com FAILED [Check SenderBase]



On my vps panel, hostaname is set to same one with cwp.
As, well I have A records on domain dns records.

What could be missing?



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Re: rDNS/PTR FAILED but it resolves to some adress
« Reply #1 on: April 04, 2020, 09:40:52 AM »
Ask your service provider to set PTR/rDNS

They might have given you the option in control panel also (Not inside CWP)

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Re: rDNS/PTR FAILED but it resolves to some adress
« Reply #2 on: April 05, 2020, 02:53:27 PM »
I agree with the person above. Also, something you will face after fixing the PTR record is your SPF and DMARC records.



You can use this tool to help you troubleshoot: https://mxtoolbox.com/