Author Topic: How to Submit CWP-Pro version Support Tickets  (Read 1939 times)

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How to Submit CWP-Pro version Support Tickets
« on: December 04, 2019, 03:16:56 AM »
I cant believe i did not know this, but i think i may have just found out something that might be of help to others.

When we first upgrade from CWP Free to CWP PRo, we are given a WHMCS interface where we can log in and check our invoices and various other things to do with the CWP Pro license.

If one logs into that interface and checks the menus, there is a support ticket menu in that WHMCS interface where we can contact CWP team for support for our product.

The WHMCS url is support.centos-webpanel.com (dont forget to login to your account).

I havent a clue how it is I did not realise this before. Perhaps if in future on the forums, moderators could actually tell us more specfically about how that works rather than just blindly point pro users at a url without explaining what it does, that might help people actually go and try it.

hope this helps other pro users.

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Re: How to Submit CWP-Pro version Support Tickets
« Reply #1 on: December 07, 2019, 04:29:15 PM »
always been there..

but, as far as cwp 'support' goes..

you'd be better off snail mailing a "Self-addressed" Stamped Envelope..

you might actually get a responce in a timely manner.. :P lol

Cheers.
X

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Re: How to Submit CWP-Pro version Support Tickets
« Reply #2 on: January 04, 2020, 01:02:03 PM »
always been there..

but, as far as cwp 'support' goes..

you'd be better off snail mailing a "Self-addressed" Stamped Envelope..

you might actually get a responce in a timely manner.. :P lol

Cheers.
X
On that note....
I have been a Pro user for years on many servers and their support although slow at times was there for us.
But..... this has since changed.
It only took a few hours for this reply, instead of the usual help..

Quote
Hello,

We will be happy to assist you but unfortunately you don't have an active support service or your support service has expired.

For a more detailed check of your server and services configuration issues, you can check our Support services.
Each configuration changes or issue which requires free time for resolving will need to be done via our Support services.

Support orders are usually approved within 24 hours, once the order is approved you will be able to use our support tickets.
Please note that one-time support service is for single issue only and can't be used for multiple issues.

I traced it back to Aug

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Hello,

In order to check your case further, you must have an activated support service:
http://centos-webpanel.com/support-services
One Time Support will be enough

LOL they liked me up till May

Happy New Year!

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Re: How to Submit CWP-Pro version Support Tickets
« Reply #3 on: January 04, 2020, 01:10:00 PM »
CWPpro does not include the support service. But you can make the ticket via https://support.centos-webpanel.com if you have a question regarding CWPpro.
You can ask me to solve any problem with your server for some money in pm  ;)
Services Monitoring & RBL Monitoring
http://centos-webpanel.com/services-monitor
Join our Development Team and get paid !
http://centos-webpanel.com/develope-modules-for-cwp

Installation Instructions
http://centos-webpanel.com/installation-instructions
Get Fast Support Here
http://centos-webpanel.com/support-services

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Re: How to Submit CWP-Pro version Support Tickets
« Reply #4 on: January 04, 2020, 01:33:57 PM »
Yes, I see now..
But, not sure why any of my support questions were answered over the years then.

Someone must have been in a giving mood.

But since the mood is no longer...
We must eval our new CWP cost compared to our CP and DA costs..
;)

Sorry I liked CWP more when they were in the mood. LOL

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Re: How to Submit CWP-Pro version Support Tickets
« Reply #5 on: January 04, 2020, 01:50:26 PM »
I think that in order to use the support service, it should be mandatory to have a subscription. Having someone behind you to attend to you is not free.

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Re: How to Submit CWP-Pro version Support Tickets
« Reply #6 on: January 07, 2020, 01:16:49 PM »
Yes, I see now..
But, not sure why any of my support questions were answered over the years then.

Someone must have been in a giving mood.

But since the mood is no longer...
We must eval our new CWP cost compared to our CP and DA costs..
;)

Sorry I liked CWP more when they were in the mood. LOL

Could you send there the ticket ID and we going to check what happened?
You can ask me to solve any problem with your server for some money in pm  ;)
Services Monitoring & RBL Monitoring
http://centos-webpanel.com/services-monitor
Join our Development Team and get paid !
http://centos-webpanel.com/develope-modules-for-cwp

Installation Instructions
http://centos-webpanel.com/installation-instructions
Get Fast Support Here
http://centos-webpanel.com/support-services