Author Topic: Redirects error  (Read 478 times)

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Redirects error
« on: April 09, 2020, 05:43:55 PM »
Hi everyone.

I'm trying to add redirects on an account. I've already created a new account, and both main domain and subdomain is pointing to CWP machine. Domain works OK, but on user panel, when I go to Domains > Redirect, it keeps "Processing". Also, the "Add new Redirect" button seems grayed out and a forbidden icon appears on hover:



If I still click there, then it gives me an error:



What should I check to fix it?

Thanks!

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Re: Redirects error
« Reply #1 on: April 09, 2020, 09:48:37 PM »
Do you have a Pro License?

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Re: Redirects error
« Reply #2 on: April 09, 2020, 11:28:46 PM »
No, I don't have one.

I didn't know this feature would require a Pro license. I've read the docs but I didn't see anywhere this feature is unlocked with a Pro license.

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Re: Redirects error
« Reply #3 on: April 13, 2020, 12:52:37 PM »
I've just installed a new instance of CWP, in a new Base CentOS 7 machine. Once done, I've created there a single domain, and from there a subdomain. Error persists. Could anyone confirm this? Do I need a Pro license for this to work?

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Re: Redirects error
« Reply #4 on: April 13, 2020, 01:10:11 PM »
Please create a support ticket at no cost to you and mention this thread, I will gladly review and resolve this case for you.

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Re: Redirects error
« Reply #5 on: April 13, 2020, 06:52:36 PM »
Thanks Jose. I did it using the contact form, as I still evaluating and don't have access tu support ticket.