Author Topic: Resellers sub-accounts missing after update  (Read 370 times)

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Resellers sub-accounts missing after update
« on: May 15, 2020, 03:57:12 PM »
My reseller has 8 sub accounts but currently its not displaying. In the graph it shows 8 accounts but in menu it doesnt show up.

https://prnt.sc/shg7w7 - Here is the snapshot

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Re: Resellers sub-accounts missing after update
« Reply #1 on: May 15, 2020, 05:28:18 PM »
hello,

I also have the same problem, does anyone already have a solution for this?

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Re: Resellers sub-accounts missing after update
« Reply #2 on: May 19, 2020, 11:21:13 AM »
Hello,

When we access a Reseller account, and go to the Manager, customer accounts are not listed, and do not show usage graphs.

When will this be resolved?

We saw that sometimes, it even shows something, but in 80% of the accesses it does not list the content.

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Re: Resellers sub-accounts missing after update
« Reply #3 on: May 19, 2020, 12:56:19 PM »
This is a common issue since last few updates and I have to contact CWP team every time to fix it.

Hopefully, they will permanently fix the issue.

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Re: Resellers sub-accounts missing after update
« Reply #4 on: May 19, 2020, 04:42:29 PM »
This is a common issue since last few updates and I have to contact CWP team every time to fix it.

Hopefully, they will permanently fix the issue.

If this is something that they can fix, they really should post on here steps to correct the issue...  My 2 cents.
Google Hangouts:  rcschaff82@gmail.com

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Re: Resellers sub-accounts missing after update
« Reply #5 on: May 19, 2020, 08:41:49 PM »
Still have this problem?

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Re: Resellers sub-accounts missing after update
« Reply #6 on: June 29, 2020, 01:45:51 PM »
No, but could you please say to us how to solve it?

Ou Support Team can solve in the other times that this problem happens.

Kind Regards,

Support Team.