Author Topic: Customer account storage is full  (Read 1044 times)

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Customer account storage is full
« on: June 20, 2020, 09:15:28 AM »
Several accounts on my CWP7 are giving the error of being full, without even having content.
I have already searched within the customer's account, to know which file or directory is occupying this space in the customer's account.
I haven't been able to understand so far, here's an image from one of the accounts !!!

Is there a command in linux that I can use, or would someone know to tell me what happens?

Thank You
Heber Queiroz



https://drive.google.com/file/d/1tKWO6DKHAtc5Toj-J5_aApszbJotszv2/view?usp=sharing

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Re: Customer account storage is full
« Reply #1 on: June 20, 2020, 11:39:29 AM »
Hello

deal with this

du -sh /home/USER/ *

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Re: Customer account storage is full
« Reply #2 on: June 21, 2020, 01:17:58 PM »
Hello

deal with this

du -sh /home/USER/ *
du -sh /home/barbeari/*
8.0K    /home/barbeari/backupcwp
62M     /home/barbeari/cwp_stats
20K     /home/barbeari/home
8.0K    /home/barbeari/logs
16K     /home/barbeari/postfix
2.2G    /home/barbeari/public_html
252K    /home/barbeari/tmp

Any alternative? I think this may be a CWP bug.

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Re: Customer account storage is full
« Reply #3 on: June 21, 2020, 01:24:26 PM »
this is quite content

2.2G /home/barbeari/public_html

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Re: Customer account storage is full
« Reply #4 on: June 21, 2020, 02:34:23 PM »
this is quite content

2.2G /home/barbeari/public_html

Yes, more as you can see in the image, the customer's account is 10G and all the space is being used, and the customer is using only 2.4G of his total space. What is going on, I already did everything and I don't know what else to do.

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Re: Customer account storage is full
« Reply #5 on: June 21, 2020, 02:39:18 PM »
Please write a support ticket and mention this thread, I will gladly check this problem

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Re: Customer account storage is full
« Reply #6 on: June 21, 2020, 08:07:32 PM »
Please write a support ticket and mention this thread, I will gladly check this problem

How do I open a ticket? Because I only have CWP Pro. I don't have a Customer Support plan.

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Re: Customer account storage is full
« Reply #7 on: June 22, 2020, 01:11:33 AM »
Please write a support ticket and mention this thread, I will gladly check this problem

How do I open a ticket? Because I only have CWP Pro. I don't have a Customer Support plan.

You can raise a support ticket on https://support.centos-webpanel.com/contact.php