Author Topic: Unable to login to subaccount in reseller setup after enabling 2FA  (Read 567 times)

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After enabling 2FA on a subaccount in a reseller account, I am no longer able to login to the subaccount client panel. I receive a 500 error. The site still functions, the issue appears to be with the client panel itself. This is the second time this has happened. Obviously won't be doing that again.

The first time I had to totally rebuild the subaccount. I'd like to avoid that again if possible.
« Last Edit: December 11, 2020, 08:22:13 PM by wshosted »

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Re: Unable to login to subaccount in reseller setup after enabling 2FA
« Reply #1 on: December 11, 2020, 08:15:21 PM »
contact support for the checks.

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Re: Unable to login to subaccount in reseller setup after enabling 2FA
« Reply #2 on: December 11, 2020, 08:18:42 PM »
Sorry, I'm not sure what that means?

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Re: Unable to login to subaccount in reseller setup after enabling 2FA
« Reply #3 on: December 11, 2020, 09:27:03 PM »
After some searching, discovered the /home/<usrname>/.conf/cwp.ini file looked different than a couple of other subaccounts in the reseller setup. After changing the details to look like the other accounts I was once again able to login to the subaccount in question.

The cwi.ini contained the following:
Code: [Select]
LANG=en
THEME=original
EMAIL=SESSIONTIME=3600
LISTROW=10
SOUNDALERT=0
GOOGLEFA=0

This is what I copied in to recover the account:
Code: [Select]
LANG=en
THEME=original
EMAIL=

Possibly there is a bug in the 2FA process related to reseller subaccounts?
« Last Edit: December 11, 2020, 09:29:34 PM by wshosted »

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Re: Unable to login to subaccount in reseller setup after enabling 2FA
« Reply #4 on: December 12, 2020, 01:57:29 PM »
you can create a ticket in our support system so we can check.