CWP Support Site Not Working

I just payed for a one time support new ticket at https://support.centos-webpanel.com/ and my CC went through but when I try to send the support ticket I get the error "Forbidden, You don't have permission to access this resource."

How do I submit a ticket?

Their sites are still a mess -- half are "centos-webpanel" and half are "control-webpanel":
https://control-webpanel.com/support-services
links you to:
https://support.centos-webpanel.com/cart.php?a=confproduct&i=0
...where you should be able to submit a ticket. You have an account, right?

It's completely unbelievable.
This new link refers to support for panel issues.
The thing is that I'm having problems with the LICENSE to use the CWPPro panel, because my server was no longer indicating the CWPPro license, and I posted a ticket on November 26th, and I still haven't received a response.
In other words, I'm paying for the license, and I can't use it.
This is completely unprofessional.
There comes a time when this type of problem starts to get tiresome.

Regards,
Netino

Yes indeed -- until you start to consider the alternatives...
Did you reach out to Starburst? He has been known to offer temporary Pro activation while you wait for support to sort it out.
Do you have the correct ports open for CWP Pro activation? And you're not blocking any countries with CSF that might interfere?

The main problem was PHP-FPM as down, so, fortunately, I could workaround by myself.
The problem was solved by cancel three licenses, and changing IPs between other servers.

But thanks for attention.
Regards,
Netino

Let me know, as @overseer mentioned I can help out.