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WebPanel => Information => Topic started by: CoriaWeb Hosting on June 24, 2024, 06:42:23 AM

Title: It seems that cwp billing is working again.
Post by: CoriaWeb Hosting on June 24, 2024, 06:42:23 AM

I just realized that the system has generated an invoice for me from more than a year ago. What happened? It stopped working?
On top of that, they leave me with almost 30 machines without service and, as always, billing without urgent responses.

Either they improve billing support or cwp will never improve...

It's been about 4 hours or more with more than 30 machines down and it seems like they don't care much... what a shame about the panel.

Title: Re: It seems that cwp billing is working again.
Post by: overseer on June 24, 2024, 09:59:05 PM

I haven't had a problem with billing, but I only have a handful of machines and pay via PayPal.

Title: Re: It seems that cwp billing is working again.
Post by: CoriaWeb Hosting on June 26, 2024, 08:58:42 AM

More than 29 hours to respond to an urgent billing ticket and because I contacted several CWP members through other channels.

In any case, we are already abandoning CWP, since last year, we have been testing HestiaCP and the truth is that it is super stable, you could say that we have not had any problems, unlike CWP, where sometimes the services "break "fall" for no apparent reason.

Title: Re: It seems that cwp billing is working again.
Post by: Starburst on June 27, 2024, 11:29:50 PM

We are a Reseller, and don't have any problems.

If you are a NOC partner, I'm surprised they aren't responding.

Title: Re: It seems that cwp billing is working again.
Post by: CoriaWeb Hosting on June 28, 2024, 10:07:14 AM

It surprises us too, what's more, it's been 2 days without a response again:

https://i.gyazo.com/5082d8679cdb8c780a1a486de33f1c45.png

As we indicated, this panel seems to be dying and we bet a lot on it.
We have been seeing it for a while, but well, as I say, Hestia surprised us, we already tried it at the time, before starting with CWP and we didn't like it, but after going through CWP, Hestia is a very good option, super stable .

Title: Re: It seems that cwp billing is working again.
Post by: Starburst on June 29, 2024, 02:24:41 AM

Too bad it only runs on Debian.

When your network has all RHEL-based servers, it would be a major pain in the [bleep] to change over.

So far we actually have CWP running on 7 AlmaLinux 9.x production servers.
The rest are still AlmaLinux 8.x.

Title: Re: It seems that cwp billing is working again.
Post by: CoriaWeb Hosting on July 02, 2024, 03:30:54 PM

Today they responded to me, after 7/8 days, at least it has already helped me to reduce licenses.

In the next update, we will remove all references to CWP. For our part, we have ended our relationship with CWP. Good luck to those who remain.

Title: Re: It seems that cwp billing is working again.
Post by: overseer on July 03, 2024, 08:53:25 AM

Thanks. I've been having quite good luck so far.

Title: Re: It seems that cwp billing is working again.
Post by: Starburst on July 03, 2024, 12:21:30 PM

Ditto.  :)