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Author Topic: Support feedback needed  (Read 1717 times)

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inthanet
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Support feedback needed
« on: April 11, 2023, 09:13:29 AM »
#265409 - Invoice Payment Problem

Please could somebody check the ticket

Thanks
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inthanet
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Re: Support feedback needed
« Reply #1 on: April 12, 2023, 07:57:14 AM »
Somebody knows how to contact the support, tickets get not read, emails to support are not answered
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overseer
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Re: Support feedback needed
« Reply #2 on: April 13, 2023, 02:27:56 AM »
Support tickets are usually promptly acted on if you provide sufficient details, in my experience. But I've only had a few occasions to need support, esp. earlier on in my CWP journey. Mostly self-sufficient these days!
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inthanet
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Re: Support feedback needed
« Reply #3 on: April 13, 2023, 11:56:17 AM »
Quote from: overseer on April 13, 2023, 02:27:56 AM
Support tickets are usually promptly acted on if you provide sufficient details, in my experience. But I've only had a few occasions to need support, esp. earlier on in my CWP journey. Mostly self-sufficient these days!

You're right about technical support, but in my actual case, I try to get the Billing Department
I opened the ticket 2 days ago, is still not read.
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