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Give them 24 hours.If you don't hear someone by 48 hours, then start to worry.
I'm guessing that you're saying that you paid for CWP Pro, and it's not active on your server. If that is the cast, please run /scripts/update_cwp This should force a license check
What's going on?The people here in the forums might be able to tell you what command to run or what menu it is in.
PM me your server base IPv4, and I'll put it back under our reseller license until CWP responds.