Dear CWP Support Team and Community,
I am compelled to bring to public attention a critical issue regarding my paid high-priority support ticket (#487931), which has severely impacted my production server and, consequently, my business operations.
Incident Overview:
I engaged CWP's paid support services to address a MySQL server failure and to facilitate database recovery from a backup. The assigned technician, Igor S., purported to resolve the issues; however, subsequent verifications revealed:
Persistent MySQL service failures.
Inaccessibility of Roundcube webmail.
Postfix authentication errors.
centos-webpanel.com
Upon reporting these unresolved issues and providing detailed evidence, Igor S. responded unprofessionally by:
Denying the existence of the reported problems.
Issuing personal insults and labeling me a liar.
Deliberately reverting all implemented fixes, exacerbating the server's instability.
This conduct is not only unprofessional but has also left my production server inoperable, directly affecting my business operations.
Supporting Evidence:
I have comprehensive documentation of all interactions, including:
Email correspondences.
Support ticket transcripts.
Screenshots of error messages and system statuses.
Immediate Actions Requested:
A formal acknowledgment and apology from CWP regarding the misconduct of the support staff.
A full refund for the support services that not only failed to resolve the issues but also aggravated them.
Assignment of a competent technician to urgently rectify the server issues.
An internal review of support protocols to prevent recurrence of such incidents.
Urgency:
Given the critical nature of this situation, I require a response within 24 hours. Failure to address this will compel me to:
Publicize this experience across relevant platforms and forums.
Initiate a payment dispute for services not rendered as promised.
Seek legal counsel to assess potential remedies for business losses incurred.
I trust that CWP will address this matter with the seriousness it warrants and look forward to a prompt resolution.
Sincerely,
Douglas
Topic: Urgent: Paid Support Issue with Ticket #487931 – Immediate Assistance Required (Read 80 times)
