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Author Topic: Wait times for Managed Support  (Read 2803 times)

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mark4785
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Wait times for Managed Support
« on: January 18, 2021, 11:30:16 PM »
I recently installed Centos Web Panel and took out a Managed Support subscription at $12.00 per month. What are the typical wait times for support tickets involving troubleshooting basic DNS issues?
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studio4host
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Re: Wait times for Managed Support
« Reply #1 on: January 19, 2021, 05:41:08 PM »
as specified on the cwp support site, it's by priority meaning that higher support packages get the higher priority
https://control-webpanel.com/support-services
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