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WebPanel => Information => Topic started by: BeZazz on July 26, 2024, 04:59:53 AM

Title: Waiting on billing
Post by: BeZazz on July 26, 2024, 04:59:53 AM

Hi,
I paid for one year license via skrill 3 days ago. Payment shows as not paid and billing has not replied in 3 days.

What do I need to do?


Thanks
Brendan

Title: Re: Waiting on billing
Post by: BeZazz on July 26, 2024, 06:59:57 AM

(Could not work out how to edit.)

Stripe is what I used top pay, not skrill.

Title: Re: Waiting on billing
Post by: overseer on July 26, 2024, 07:08:00 PM

Never once had a problem using PayPal.

Title: Re: Waiting on billing
Post by: BeZazz on July 27, 2024, 12:28:36 AM

I stopped using PayPal years ago.

Whenever I have tried PayPal with CWP it requires you to login to PayPal. (other similar sites don't require you to login)

Title: Re: Waiting on billing
Post by: Starburst on July 27, 2024, 06:11:18 AM

Never had a problem paying our invoices with PayPal to CWP either.

But as I've mentioned in the past, CWP doesn't monitor the forums for billing issues.

Did you check your credit card and se ethe charge?
Not just a hold, but a charge?

Title: Re: Waiting on billing
Post by: BeZazz on July 27, 2024, 08:37:48 AM

Quote from: Starburst on July 27, 2024, 06:11:18 AM

Never had a problem paying our invoices with PayPal to CWP either.
(Removed)
Did you check your credit card and se ethe charge?
Not just a hold, but a charge?

I just paid via PayPal and it allowed me to do so as a guest. Swear it hasn't before (maybe a plugin).

At the time I paid I received a message on my phone from my bank confirming I just made a payment.
After your post wet over my account and found no record of the payment.

I'm guessing the message I received contained the word pending and for some reason the payment didn't proceed.

Title: Re: Waiting on billing
Post by: Starburst on July 27, 2024, 10:53:25 PM

I've had that problem with various companies.

The payment request goes to the credit card company, and shows pending.
Just to find out the credit card company blocked it for 'fraud'.
After about 3 days it all disappears.

It's annoying, and the credit card companies never give details on why.

Title: Re: Waiting on billing
Post by: overseer on July 27, 2024, 11:41:42 PM

Location -- going from the US to Eastern Europe can trigger alarm bells (esp. the first time).

Title: Re: Waiting on billing
Post by: Starburst on July 27, 2024, 11:51:29 PM

Quote from: overseer on July 27, 2024, 11:41:42 PM

Location -- going from the US to Eastern Europe can trigger alarm bells (esp. the first time).

I do it every month, and it still rings alarms.  :-\

Title: Re: Waiting on billing
Post by: BeZazz on July 28, 2024, 02:08:45 AM

Thank you both for the replies.

Would be good if my bank notified me when a payment failed and not erase the transaction from record.

Live and learn I suppose.