Websites and Admin Panel No Longer Loading After Installing

Hello,

I'm not sure if this is the right forum?

I just installed CWP and was able to create all the users, domain names, emails, MySQL, and setup the base server from the Admin and User Control Panel!

I have uploaded all the files to the domain and MySQL!

However, none of the websites are working. I keep getting errors such as "This site can’t be reached. Refused to connect." "ERR_CONNECTION_REFUSED" or "DNS_PROBE_FINISHED_NXDOMAIN".

This is also now happening on port 8083. However, I can still access the User Panel on port 2083, PHPMyAdmin, Roundcube mail and that's all the server services that I've tried to access!

I have ran system checks on apache, NGIX, tried updating through YUM, disabled firewalls. And nothing seems to be working. I have setup the nameserver, hostname, and all that. It should be pointing to the right IP address!

My system is:
Vultr High Frequency:
2 vCPU, 4096 MB RAM, 128 GB NVMe, 3.00 TB Transfer
Running CentOS 7 x64

and using the Vultr built-in CWP application installation.

Does anyone know how I can fix this?!

Thanks,
Donald Louch from DevLexicon

The user panel at port 2083 is no longer working, now.

I've tried different firewalls and opened and closed all ports to see if that was the issue and it wasn't.

UPDATE: The user panel (and only user panel) is back up after disabling all firewalls. Websites and Admin panel are still down though.

I would suggest try to connect by IP instead of a domain for beginning.

I would suggest try to connect by IP instead of a domain for beginning.

Hello,

Thanks for your reply!

I have connected to the panels using both IP and hostname! Neither works.

Cheers,
Donald Louch from DevLexicon

I would suggest try to connect by IP instead of a domain for beginning.

There is a problem logging into the user panel. It is waiting for a long time and does not connect to the panel.

I would suggest try to connect by IP instead of a domain for beginning.

There is a problem logging into the user panel. It is waiting for a long time and does not connect to the panel.

we're checking if there is any issue if found there will be an update

There is a problem logging into the user panel. It is waiting for a long time and does not connect to the panel.

The user panel on port 2083 seems to still be working fine for me! However both admin panel (SSL and Non-SSL) are not loading and giving me errors such as

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ERR_CONNECTION_REFUSED
and

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ERR_SSL_PROTOCOL_ERROR.
When I also try loading any of the sites on my server (such as https://devlexicon.ca) I get the error

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DNS_PROBE_FINISHED_NXDOMAIN. These error messages pop up as soon as go to the website.

we're checking if there is any issue if found there will be an update

Thanks!

So I logged into the SSH and when running the following DNS status check I was met with:

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# systemctl status named
● named.service - Berkeley Internet Name Domain (DNS)
   Loaded: loaded (/usr/lib/systemd/system/named.service; enabled; vendor preset: disabled)
   Active: failed (Result: exit-code) since Mon 2020-12-21 23:31:24 PST; 3min 41s ago
  Process: 10658 ExecStart=/usr/sbin/named -u named -c ${NAMEDCONF} $OPTIONS (code=exited, status=1/FAILURE)
  Process: 10654 ExecStartPre=/bin/bash -c if [ ! "$DISABLE_ZONE_CHECKING" == "yes" ]; then /usr/sbin/named-checkconf -z "$NAMEDCONF"; else echo "Checking of zone files is disabled"; fi (code=exited, status=0/SUCCESS)

Dec 21 23:31:24 {HOSTNAME} bash[10654]: zone DOMAINNAME/IN: loaded serial 2020121927
Dec 21 23:31:24 {HOSTNAME} named[10658]: usage: named [-4|-6] [-c conffile] [-d debuglevel] [-E engine] [-f|-g]
Dec 21 23:31:24 {HOSTNAME} named[10658]: [-n number_of_cpus] [-p port] [-s] [-S sockets] [-t chrootdir]
Dec 21 23:31:24 {HOSTNAME} named[10658]: [-u username] [-U listeners] [-m {usage|trace|record|size|mctx}]
Dec 21 23:31:24 {HOSTNAME} named[10658]: usage: named [-v|-V]
Dec 21 23:31:24 {HOSTNAME} named[10658]: named: unknown option '-`'
Dec 21 23:31:24 {HOSTNAME} systemd[1]: named.service: control process exited, code=exited status=1
Dec 21 23:31:24 {HOSTNAME} systemd[1]: Failed to start Berkeley Internet Name Domain (DNS).
Dec 21 23:31:24 {HOSTNAME} systemd[1]: Unit named.service entered failed state.
Dec 21 23:31:24 {HOSTNAME} systemd[1]: named.service failed.

I'm thinking maybe there is something wrong with me /etc/named.conf file or maybe my DNS zones? I've looked in them all and to be honest I'm not sure if the /etc/named.conf is correct but the zones look good to me!

My /etc/named.conf file:

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/*
 Sample named.conf BIND DNS server 'named' configuration file
 for the Red Hat BIND distribution.

 See the BIND Administrator's Reference Manual (ARM) for details about the
 configuration located in /usr/share/doc/bind-{version}/Bv9ARM.html
*/

options
{
        // Put files that named is allowed to write in the data/ directory:
        directory               "/var/named";           // "Working" directory
        dump-file               "data/cache_dump.db";
        statistics-file         "data/named_stats.txt";
        memstatistics-file      "data/named_mem_stats.txt";
        recursing-file          "data/named.recursing";
        secroots-file           "data/named.secroots";


        /*
          Specify listenning interfaces. You can use list of addresses (';' is
          delimiter) or keywords "any"/"none"
        */
        listen-on port 53     { any; };
        //listen-on port 53       { 127.0.0.1; };

        //listen-on-v6 port 53  { any; };
        //listen-on-v6 port 53    { ::1; };

              /*
          Access restrictions

          There are two important options:
            allow-query { argument; };
              - allow queries for authoritative data

            allow-query-cache { argument; };
              - allow queries for non-authoritative data (mostly cached data)

          You can use address, network address or keywords "any"/"localhost"/"none" as argument
          Examples:
            allow-query { localhost; 10.0.0.1; 192.168.1.0/8; };
            allow-query-cache { ::1; fe80::5c63:a8ff:fe2f:4526; 10.0.0.1; };
        */

        allow-query             { any; };
        allow-query-cache       { localhost; };

        /* Enable/disable recursion - recursion yes/no;

         - If you are building an AUTHORITATIVE DNS server, do NOT enable recursion.
         - If you are building a RECURSIVE (caching) DNS server, you need to enable
           recursion.
         - If your recursive DNS server has a public IP address, you MUST enable access
           control to limit queries to your legitimate users. Failing to do so will
           cause your server to become part of large scale DNS amplification
           attacks. Implementing BCP38 within your network would greatly
           reduce such attack surface
         */
        recursion no;

        /* DNSSEC related options. See information about keys ("Trusted keys", bellow) */

        /* Enable serving of DNSSEC related data - enable on both authoritative
           and recursive servers DNSSEC aware servers */
        dnssec-enable yes;

        /* Enable DNSSEC validation on recursive servers */
        dnssec-validation yes;

        /* In RHEL-7 we use /run/named instead of default /var/run/named
           so we have to configure paths properly. */
        pid-file "/run/named/named.pid";
        session-keyfile "/run/named/session.key";

        managed-keys-directory "/var/named/dynamic";
};

logging
{
/*      If you want to enable debugging, eg. using the 'rndc trace' command,
 *      named will try to write the 'named.run' file in the $directory (/var/named).
 *      By default, SELinux policy does not allow named to modify the /var/named directory,
 *      so put the default debug log file in data/ :
 */
        channel default_debug {
                file "data/named.run";
                severity dynamic;
        };
};

zone "." IN {
        type hint;
        file "/var/named/named.ca";
};

include "/etc/named.rfc1912.zones";
include "/etc/named.root.key";

zone "ns1.{NAMESERVER}" {type master;file "ns1.{NAMESERVER}.db";};
zone "ns2.{NAMESERVER}" {type master;file "ns2.{NAMESERVER}.db";};

zone "{HOSTNAME}" {type master;file "{HOSTNAME}.db";};

zone “{DOMAINNAME1}” {type master;file "{DOMAINNAME1}.db";};
zone "{DOMAINNAME2}" {type master;file "{DOMAINNAME2}.db";};
zone "{DOMAINNAME3}" {type master;file "{DOMAINNAME3}.db";};

And an example zone:

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; Generated by CWP
; Zone file for {ZONEDOMAIN}
$TTL 14400
@    86400        IN      SOA     ns1.{NAMESERVER}. {HOSTNAME}. (
                                2020121940 ; serial, todays date+todays
                                3600            ; refresh, seconds
                                7200            ; retry, seconds
                                1209600         ; expire, seconds
                                86400 )         ; minimum, seconds
@       86400   IN      NS              ns1.{NAMESERVER}.
@       86400   IN      NS              ns2.{NAMESERVER}.
@                         IN A  {IPADDRESS}
localhost.{ZONEDOMAIN}. IN A  127.0.0.1
@                         IN MX 0     {ZONEDOMAIN}.

mail                    14400 IN CNAME {ZONEDOMAIN}.
smtp                    14400 IN CNAME {ZONEDOMAIN}.
pop                     14400 IN CNAME {ZONEDOMAIN}.
pop3                    14400 IN CNAME {ZONEDOMAIN}.
imap                    14400 IN CNAME {ZONEDOMAIN}.
webmail                 14400 IN A {IPADDRESS}
cpanel                  14400 IN A {IPADDRESS}
cwp                     14400 IN A {IPADDRESS}
www                     14400 IN CNAME {ZONEDOMAIN}.
ftp                     14400 IN CNAME {ZONEDOMAIN}.

_dmarc                  14400   IN      TXT     "v=DMARC1; p=none; pct=100; rua=mailto:admin@{ZONEDOMAIN}; ruf=mailto:admin@{ZONEDOMAIN}"
@                       14400   IN      TXT     "v=spf1 +a +mx +ptr +a:{ZONEDOMAIN} +mx:{ZONEDOMAIN} +ip4:{IPADDRESS} -all"

{SUBDOMAIN1}                    14400   IN      A       {IPADDRESS}  ; #subdomain {SUBDOMAIN1}     
www. {SUBDOMAIN1}                     14400   IN      A       {IPADDRESS}  ; #subdomain {SUBDOMAIN1}   
{SUBDOMAIN2}                    14400   IN      A       {IPADDRESS}  ; #subdomain {SUBDOMAIN2}     
www. {SUBDOMAIN2}                     14400   IN      A       {IPADDRESS}  ; #subdomain {SUBDOMAIN2}


I'm just going to try and reinstall CWP! Will update soon!

*TOCH WOOD* I think I fixed it? I just had the wrong hostname in my Vultr DNS and such!

*TOCH WOOD* I think I fixed it? I just had the wrong hostname in my Vultr DNS and such!