Migration from cpanel

Migration is not going well and theres not a lot of documentation out there, especially, no video.

I'm not clear on the exact procedure.  Here's what I did.

Full website Backup in cpanel at current host.
Downloaded to my desktop, changed filename to cpmove-scanmyid.tar.gz
Uploaded to home folder with file name cpmove-scanmyid.tar.gz
Went to cpanel migration and selected cpmove-scanmyid.tar.gz and typed in scanmyid in the account username box

RESULT:
A new folder in home dirctory with name of backup-6-21-2015.  Inside that was a structure of:

• homedir
• -------public_html
• ---------------------all of my files

No database files were constructed or users. And no user account was created for scanmyid even though at the end of the migration process I was asked to create new account from restore.

And now when I try to add a new user account I keep getting an error informing I cannot use capital letters even though I am not.

Hey at least you got your files to upload. I cannot even get mine to upload.

you can't change cpanel backup file name, if you do that than it will not work, you file name must be exactly correct generated by cPanel.

Account Migration from cPanel
Account Migration Instructions

This feature will restore cPanel backups if in one of the following formats:

cpmove-{USER}.tar.gz
Example account test: cpmove-test.tar.gz

The files must be in one of the following directories on the server: /home
You must upload the file to one of the above directories before you can use this feature.
cPanel migration module will restore files from public_html folder, mysql databases and mysql users.