Installatron Remote- User Cannot Create Mysql Database...even manually using CWP

Ok,
so i created a new user account in CWP and a blank website for it...setting up auto SSL too.

I ensured that both http and https are resolving correctly for dns (i use A records from my domain registrar to point straight at the CWP server...I dont use CWP nameserver functionality at all, even though it may be enabled by default on my system?)

I went to Installatron remote, enterred all of the correct details and have now come to sudden hault with MYSQL errors...

Code: [Select]

[i]Error
mysql database connection failed:
host = localhost
database = wp-goan
username = goannado_wp-goanna
password = **HIDDEN**
prefix = ktvc_
errstr = array (
0 => false,
1 => NULL,
2 =>
array (
0 => 'mysqli::__construct(): (HY000/1045): Access denied for user \'goannado_wp-goanna\'@\'localhost\' (using password: YES) in /home/goannado/public_html/deleteme.dbfnmovma.php[18] (PHP 7.3.3 Linux)',
1 => 'Could not connect to `localhost` using the username `goannado_wp-goanna` and password **HIDDEN** (mysqli) -- [1045] Access denied for user \'goannado_wp-goanna\'@\'localhost\' (using password: YES)',[/i]
I then went back into CWP and i note that it has not created a new database.
So, as the website user, i manually go into mysql and attempt to create a "new user and database".

Centos web panel says it successfully completed the task however, only a new user is created...CWP keeps saying mysql databases= 0/10

I go into phpmyadmin, manually create a new database...it does so, however, refuses to give my user privileges for said database.

I note that CWP still says Mysql 0/10 databases, even though CWP clearly shows databse with no tables in it (even if i log out and log back in...the database is recorded as being there with a valid user[host]

I go back to mysql, and manage to manually provide the CWP user with privileges for database, go back to phpmyadmin...again "no privileges"?

Hi, try to create DB and user manually.

for installatron please contact their support as they will be able to assist you