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Other => Other => Topic started by: cgauthey on March 11, 2024, 10:14:26 AM

Title: billing response time
Post by: cgauthey on March 11, 2024, 10:14:26 AM

hello I wrote to finance support on Wednesday for a billing problem no response what is the response time

Title: Re: billing response time
Post by: overseer on March 11, 2024, 01:56:29 PM

Usually 24 hours, in my experience. Did you write to the billing team, not the support team?

Title: Re: billing response time
Post by: Starburst on March 11, 2024, 03:54:31 PM

Did you email them or submit a ticket via the system?

Usually their billing department will respond in 24-48 hours.

Title: Re: billing response time
Post by: cgauthey on March 11, 2024, 09:52:32 PM

Yes via a support ticket to the billing team but still no response after 3 days

Title: Re: billing response time
Post by: Starburst on March 11, 2024, 11:51:17 PM

Then submit a ticket to support with the billing ticket number and note that it's been 3 days.

When I mentioned 24-48 hours, that normal hours. Monday - Friday.