Signing up for business support, but have questions

I have been considering signing up for Business Support, but wanted to know if this includes you guys doing upgrades to things like MySQL and the like. I have tried emailing but have never seen a response (which is also worrying)

I don't have any personal experience with their support services (other than 1-2 paid support tickets early in my CWP career -- mostly pertaining to cPanel migration issues). I tend to think you'd be better off hiring mercenary sysadmin support, but that depends on your skill set and desired levels of control and DIY-aptitude. But you could give it a go for a month or two and report back... I'd be interested to know!

I might just do that..try it that is.

What is "mercenary sysadmin support"? Just someone random or a service?

Someone random -- like me or Starburst...

Do you have a web site or anything?