Show Posts
This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.
Pages: [1]
1
Information / Paid annual subscription deactivated
« on: July 05, 2018, 07:06:26 AM »
I bought an annual subscription on May 8th, which was activated just fine and had no issues, then yesterday my panel reverted back to the unpaid version. I confirmed with the datacenter that there was no server or network changes, and the dedicated IP is still unchanged, so there's no reason this should have happened.
I did submit a support ticket (#743419), but the only response was a copy and paste of the installation instructions, and the ticket was closed. Is there any alternative support option? Or should I keep submitting tickets until the problem is fixed?
I did submit a support ticket (#743419), but the only response was a copy and paste of the installation instructions, and the ticket was closed. Is there any alternative support option? Or should I keep submitting tickets until the problem is fixed?
Pages: [1]
