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SSL / Issue with EasySSL when subromain (but not root domain) added
« on: April 27, 2020, 07:41:40 PM »
We are a web agency and are using CWP on our sandbox server. We use this server to host sites while we build them for clients.
With only a few exceptions, the domains are named to conform with this pattern:
[clientname].staging.masterdomain.com
The problem is that AutoSSL is not working when we use this naming convention. In the UI, I get a message that says "DNS of your domain doesn't point to this server or you have htaccess restrictions"
In fact, the only time I can get AutoSSL to work is on sites where the root domain is also present on this server.
I have read the forums and most issues I had seen there were either a DNS issue or a redirect issue. Neither of those are the case here. We also don't use the local server for DNS.
If we pull up the site with http:// it resolves correctly and displays fine with no redirect. It is happening on every site that follows this naming convention.
Here is the output from my browser console when I try to run AutoSSL for this site:
Request:
https://[redacted]:2031/cwp_bcc4ed576c7408661cca564dad244844/admin/loader_ajax.php?ajax=ssl_certificate&acc=validate_domaindns
Parameters:
domain=cartel.[redacted].com&user=cartel&extra_services=
Response:
{"result":"error","excludes":["maindomain"]}
Any assistance is appreciated.
With only a few exceptions, the domains are named to conform with this pattern:
[clientname].staging.masterdomain.com
The problem is that AutoSSL is not working when we use this naming convention. In the UI, I get a message that says "DNS of your domain doesn't point to this server or you have htaccess restrictions"
In fact, the only time I can get AutoSSL to work is on sites where the root domain is also present on this server.
I have read the forums and most issues I had seen there were either a DNS issue or a redirect issue. Neither of those are the case here. We also don't use the local server for DNS.
If we pull up the site with http:// it resolves correctly and displays fine with no redirect. It is happening on every site that follows this naming convention.
Here is the output from my browser console when I try to run AutoSSL for this site:
Request:
https://[redacted]:2031/cwp_bcc4ed576c7408661cca564dad244844/admin/loader_ajax.php?ajax=ssl_certificate&acc=validate_domaindns
Parameters:
domain=cartel.[redacted].com&user=cartel&extra_services=
Response:
{"result":"error","excludes":["maindomain"]}
Any assistance is appreciated.
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