Show Posts
This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.
1
Information / Re: Urgent: Paid Support Issue with Ticket #487931 – Immediate Assistance Required
« on: April 09, 2025, 09:02:04 AM »
Update - CWP has not responded to an escalation ticket submitted to them, or the email sent. As a customer who has been paying for CWP Pro for approximately 10 years on two servers, I feel abandoned. This is something to think about if you are short listing thier server side software.
Regards,
Doug
Regards,
Doug
2
Other / Re: Paid Support Sabotaged My Production Server – Urgent Escalation Request 487931
« on: April 09, 2025, 08:59:15 AM »
Hi rcschaff,
Thanks for the tip.
Unfortunately, the passwords match between the two files.
As an update to all, the server is running Alma Linux 8.1.
CWP has not responded to the complaint ticket or email sent to them. It's like they are ignoring all. I'm investigating migrating to a different panel.
Regards,
Doug
Thanks for the tip.
Can you log into mysql with root. If so, please do the following.
cat /root/.my.cnf Copy everything after password=
nano /usr/local/cwpsrv/htdocs/resources/admin/include/db_conn.php
Change that password to the one you copied from .my.cnf
This should get your user panels up and running.
Unfortunately, the passwords match between the two files.
As an update to all, the server is running Alma Linux 8.1.
CWP has not responded to the complaint ticket or email sent to them. It's like they are ignoring all. I'm investigating migrating to a different panel.
Regards,
Doug
3
Other / Re: Paid Support Sabotaged My Production Server – Urgent Escalation Request 487931
« on: April 08, 2025, 11:05:33 AM »
Hello Overseer,
Appreciate the comment. I have the backups of the MySQL databases but there is more underlying the issue.
This is what I see when trying to access the control panel. And webmail is throwing a database error - connection failed. A little out of my league on this one. I'm waiting for a response from CWP on this one. If nothing, then I will take the next steps.
Regards,
Doug
Appreciate the comment. I have the backups of the MySQL databases but there is more underlying the issue.
Code: [Select]
Warning: mysqli_connect(): (HY000/1045): Access denied for user 'root'@'localhost' (using password: YES) in /usr/local/cwpsrv/htdocs/resources/admin/include/functions.php on line 0This is what I see when trying to access the control panel. And webmail is throwing a database error - connection failed. A little out of my league on this one. I'm waiting for a response from CWP on this one. If nothing, then I will take the next steps.
Regards,
Doug
4
Information / Urgent: Paid Support Issue with Ticket #487931 – Immediate Assistance Required
« on: April 08, 2025, 10:50:37 AM »
Dear CWP Support Team and Community,
I am compelled to bring to public attention a critical issue regarding my paid high-priority support ticket (#487931), which has severely impacted my production server and, consequently, my business operations.
Incident Overview:
I engaged CWP's paid support services to address a MySQL server failure and to facilitate database recovery from a backup. The assigned technician, Igor S., purported to resolve the issues; however, subsequent verifications revealed:
Persistent MySQL service failures.
Inaccessibility of Roundcube webmail.
Postfix authentication errors.
centos-webpanel.com
Upon reporting these unresolved issues and providing detailed evidence, Igor S. responded unprofessionally by:
Denying the existence of the reported problems.
Issuing personal insults and labeling me a liar.
Deliberately reverting all implemented fixes, exacerbating the server's instability.
This conduct is not only unprofessional but has also left my production server inoperable, directly affecting my business operations.
Supporting Evidence:
I have comprehensive documentation of all interactions, including:
Email correspondences.
Support ticket transcripts.
Screenshots of error messages and system statuses.
Immediate Actions Requested:
A formal acknowledgment and apology from CWP regarding the misconduct of the support staff.
A full refund for the support services that not only failed to resolve the issues but also aggravated them.
Assignment of a competent technician to urgently rectify the server issues.
An internal review of support protocols to prevent recurrence of such incidents.
Urgency:
Given the critical nature of this situation, I require a response within 24 hours. Failure to address this will compel me to:
Publicize this experience across relevant platforms and forums.
Initiate a payment dispute for services not rendered as promised.
Seek legal counsel to assess potential remedies for business losses incurred.
I trust that CWP will address this matter with the seriousness it warrants and look forward to a prompt resolution.
Sincerely,
Douglas
I am compelled to bring to public attention a critical issue regarding my paid high-priority support ticket (#487931), which has severely impacted my production server and, consequently, my business operations.
Incident Overview:
I engaged CWP's paid support services to address a MySQL server failure and to facilitate database recovery from a backup. The assigned technician, Igor S., purported to resolve the issues; however, subsequent verifications revealed:
Persistent MySQL service failures.
Inaccessibility of Roundcube webmail.
Postfix authentication errors.
centos-webpanel.com
Upon reporting these unresolved issues and providing detailed evidence, Igor S. responded unprofessionally by:
Denying the existence of the reported problems.
Issuing personal insults and labeling me a liar.
Deliberately reverting all implemented fixes, exacerbating the server's instability.
This conduct is not only unprofessional but has also left my production server inoperable, directly affecting my business operations.
Supporting Evidence:
I have comprehensive documentation of all interactions, including:
Email correspondences.
Support ticket transcripts.
Screenshots of error messages and system statuses.
Immediate Actions Requested:
A formal acknowledgment and apology from CWP regarding the misconduct of the support staff.
A full refund for the support services that not only failed to resolve the issues but also aggravated them.
Assignment of a competent technician to urgently rectify the server issues.
An internal review of support protocols to prevent recurrence of such incidents.
Urgency:
Given the critical nature of this situation, I require a response within 24 hours. Failure to address this will compel me to:
Publicize this experience across relevant platforms and forums.
Initiate a payment dispute for services not rendered as promised.
Seek legal counsel to assess potential remedies for business losses incurred.
I trust that CWP will address this matter with the seriousness it warrants and look forward to a prompt resolution.
Sincerely,
Douglas
5
Other / Paid Support Sabotaged My Production Server – Urgent Escalation Request 487931
« on: April 08, 2025, 10:41:57 AM »
Hello,
I'm posting here as a last resort because of a critical issue with my paid high-priority support ticket (#487931) involving a production server running CWP.
I requested assistance for restoring MySQL and importing databases from backup. Instead of resolving the issue, the assigned technician (Igor S.) introduced further problems—particularly with Roundcube and Postfix—and then, when I pointed these out, responded with insults, called me a liar, and explicitly stated he was reverting all fixes and closing the ticket out of anger.
The service is now in a worse state than before support began, and my business is being directly impacted.
I've already contacted support via email (info@centos-webpanel.com) with a formal complaint and request for refund. However, since this is urgent and support has not responded yet, I'm posting this here to:
Escalate the matter to someone capable of resolving it
Share my experience with other users
Ask if others have experienced similar issues with paid support
I have full logs and screenshots to support everything stated here. I am requesting:
A proper technician to resolve the issue immediately
A refund for the sabotaged ticket
A formal apology for the unprofessional conduct
If no response is received shortly, I will proceed with payment dispute, legal review, and public exposure across relevant admin forums.
Thank you,
Douglas
I'm posting here as a last resort because of a critical issue with my paid high-priority support ticket (#487931) involving a production server running CWP.
I requested assistance for restoring MySQL and importing databases from backup. Instead of resolving the issue, the assigned technician (Igor S.) introduced further problems—particularly with Roundcube and Postfix—and then, when I pointed these out, responded with insults, called me a liar, and explicitly stated he was reverting all fixes and closing the ticket out of anger.
The service is now in a worse state than before support began, and my business is being directly impacted.
I've already contacted support via email (info@centos-webpanel.com) with a formal complaint and request for refund. However, since this is urgent and support has not responded yet, I'm posting this here to:
Escalate the matter to someone capable of resolving it
Share my experience with other users
Ask if others have experienced similar issues with paid support
I have full logs and screenshots to support everything stated here. I am requesting:
A proper technician to resolve the issue immediately
A refund for the sabotaged ticket
A formal apology for the unprofessional conduct
If no response is received shortly, I will proceed with payment dispute, legal review, and public exposure across relevant admin forums.
Thank you,
Douglas
6
CSF Firewall / Re: Firewall CFS not enable alma8 - al8 (fixed)
« on: March 26, 2025, 10:14:18 AM »
Not to worry. Seems the system synced up and it working as per spec now.
Thanks for the replies!
Thanks for the replies!
7
CSF Firewall / Re: Firewall CFS not enable alma8 - al8 (fixed)
« on: March 24, 2025, 08:07:06 PM »Quote
Now, as you did run normal installation script, run 'uninstall.sh' (the normal uninstallation script), and install again, now running 'install.cwp.sh'.
Did that and CWP install. CWP is showing the firewall is off but when I run the enable from the panel it says the firewall is already running. Will it still handle the tables?
8
CentOS 8 Problems / Re: NodeJS issue
« on: February 17, 2024, 12:44:03 PM »
Okay, so I installed Alma Linux and still running into the issue.
More information.
Installed the NodeJS manager and have "None application created" when going to the list. I select the Configurations and install the node version 20.11.1 LTS and get the message that it was successful. I rebooted the server just for my want to be thorough.
The mod_nodejs still shows None NodeJS verison installed, which is an issue for that was selected prior.
Getting a little frustrated with this issue.
More information.
Installed the NodeJS manager and have "None application created" when going to the list. I select the Configurations and install the node version 20.11.1 LTS and get the message that it was successful. I rebooted the server just for my want to be thorough.
The mod_nodejs still shows None NodeJS verison installed, which is an issue for that was selected prior.
Getting a little frustrated with this issue.
9
CentOS 8 Problems / Re: NodeJS issue
« on: February 16, 2024, 02:53:38 PM »
Thanks for the suggestion. It's just, the EL8 and rocky have the following warning:
Compatible but with possible issues, Recommended is to use CentOS 8 Stream or CentOS 7
Why would the suggestion be to use CentOS 8 Stream? This is causing confusion and hesitation.
Compatible but with possible issues, Recommended is to use CentOS 8 Stream or CentOS 7
Why would the suggestion be to use CentOS 8 Stream? This is causing confusion and hesitation.
11
CentOS 8 Problems / Re: NodeJS issue
« on: February 11, 2024, 11:30:41 AM »
Running Centos Steam 8. Trying to put in NodeJS 20.
12
CentOS 8 Problems / NodeJS issue
« on: February 10, 2024, 12:05:16 PM »
Hi All,
Installed NodeJS 20.11.0 and tried to set it up for one of the user profiles and keep getting an issue.
When I go to the Node.js Manager, I get the add new application now. When the general settings come up, I select the user account and the NodeJS Version says First install of NodeJS version. I select it and the configuration comes up. I select the version and install. Once completed, it shows None NodeJS version installed!
Installed NodeJS 20.11.0 and tried to set it up for one of the user profiles and keep getting an issue.
When I go to the Node.js Manager, I get the add new application now. When the general settings come up, I select the user account and the NodeJS Version says First install of NodeJS version. I select it and the configuration comes up. I select the version and install. Once completed, it shows None NodeJS version installed!
13
Postfix / Re: Not sending or receiving emails
« on: January 23, 2024, 12:05:51 PM »
Resolved!
Issue came up due to the name server. Prior, I used Googles name server, which Spamhaus has black listed. This caused the lookup of all IPs to reject, thus Spamhaus rejected the emails coming into the system. Resolved by changing the name server.
Thanks for you time investigating.
Issue came up due to the name server. Prior, I used Googles name server, which Spamhaus has black listed. This caused the lookup of all IPs to reject, thus Spamhaus rejected the emails coming into the system. Resolved by changing the name server.
Thanks for you time investigating.
14
Postfix / Re: Not sending or receiving emails
« on: January 22, 2024, 03:36:10 PM »
I appreciate your time and help.
Still facing the error. Here is the excerpt from the log file:
Still facing the error. Here is the excerpt from the log file:
Code: [Select]
Jan 22 10:31:50 host postfix/smtpd[146848]: connect from mail-ej1-f45.google.com[209.85.218.45]
Jan 22 10:31:51 host postfix/smtpd[146848]: TLS SNI mx.daowen.ca from mail-ej1-f45.google.com[209.85.218.45] not matched, using default chain
Jan 22 10:31:51 host postfix/smtpd[146848]: Anonymous TLS connection established from mail-ej1-f45.google.com[209.85.218.45]: TLSv1.3 with cipher TLS_AES_128_GCM_SHA256 (128/128 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256
Jan 22 10:31:51 host postfix/smtpd[146848]: NOQUEUE: reject: RCPT from mail-ej1-f45.google.com[209.85.218.45]: 554 5.7.1 Service unavailable; Client host [209.85.218.45] blocked using zen.spamhaus.org; Error: open resolver; https://check.spamhaus.org/returnc/pub/2400:cb00:29:1024::6ca2:f006/; from=<mygmailaccount@gmail.com> to=<me@daowen.ca> proto=ESMTP helo=<mail-ej1-f45.google.com>
Jan 22 10:31:51 host postfix/smtpd[146848]: disconnect from mail-ej1-f45.google.com[209.85.218.45] ehlo=2 starttls=1 mail=1 rcpt=0/1 bdat=0/1 quit=1 commands=5/7
15
Postfix / Re: Not sending or receiving emails
« on: January 22, 2024, 10:24:06 AM »
Server is located in Toronto.
Spamhaus is not activated at this time
Server IP: 38.99.139.101 | host.daowen.ca
Domains:
daowenpublications.ca
daowen.ca
mmtproductions.ca
mymassagetherapist.ca
Spamhaus is not activated at this time
Server IP: 38.99.139.101 | host.daowen.ca
Domains:
daowenpublications.ca
daowen.ca
mmtproductions.ca
mymassagetherapist.ca
