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Topics - Andy

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Informations / Paid annual subscription deactivated
« on: July 05, 2018, 07:06:26 AM »
I bought an annual subscription on May 8th, which was activated just fine and had no issues, then yesterday my panel reverted back to the unpaid version. I confirmed with the datacenter that there was no server or network changes, and the dedicated IP is still unchanged, so there's no reason this should have happened.

I did submit a support ticket (#743419), but the only response was a copy and paste of the installation instructions, and the ticket was closed. Is there any alternative support option? Or should I keep submitting tickets until the problem is fixed?

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