Cannot add new cert

Yesterday my website cert stopped working.  So I deleted it.  Then I tried to install a new cert.  Of course I am getting the error in the upper right corner saying Error! DNS of your domain does not point to this server or you have htaccess restrictions.

Domain does point to the server and there is no htaccess file.

So what can be the problem?

OK I turned off the firewall and I was able to create the new cert.  Shouldnt cwp be white listed on csf?

Was there a problem with the firewall turned on?

Yes, obviously...