Apache web server down - Unable to start again even after click start or restart

[michaellim1982]

Dear people,

Our website is down due to apache webserver down. However, after click start or restart button, it still show as inactive. but the logs are show as httpd service started. the website was still available a few hours ago as i was able to access the website. the website address is www.pineapple.my

i got this error msg in the status

● httpd.service - Web server Apache
   Loaded: loaded (/usr/lib/systemd/system/httpd.service; enabled; vendor preset: disabled)
   Active: inactive (dead) since Fri 2018-06-29 09:26:11 +03; 8s ago
  Process: 8606 ExecStop=/usr/local/apache/bin/apachectl graceful-stop (code=exited, status=0/SUCCESS)
  Process: 8602 ExecStart=/usr/local/apache/bin/apachectl start (code=exited, status=0/SUCCESS)

Jun 29 09:26:11 virtual systemd[1]: Starting Web server Apache...
Jun 29 09:26:11 virtual apachectl[8602]: AH00112: Warning: DocumentRoot [/public_html/] does not exist
Jun 29 09:26:11 virtual apachectl[8602]: httpd (pid 450) already running
Jun 29 09:26:11 virtual apachectl[8606]: AH00112: Warning: DocumentRoot [/public_html/] does not exist
Jun 29 09:26:11 virtual systemd[1]: Started Web server Apache.

i am lost here. what should i do?

[michaellim1982]

Hi again,

i checked with the hosting side and they replied me this

From: Kyle on 2018-06-28 20:28:49 (14 minutes ago)
We had a cascading HVAC failure forcing us to shut down a portion of the datacenter. We are addressing the problem and will let you know once your issue can be resolved. We sincerely appreciate your patience as we work hard to resolve this issue.

does this affect the apacher webserver service?

[bullten]

rebuild apache virtual host and try again.

[Fixurs]

I am getting services from an other datacenter right now. They had an HVAC issue once. It was a very big power failure. So they has to get in touch with an air conditioning contractor to fix the issue. The process took about 2 days to get the data center up and running again.