Cron add/list does not work cpanel

[cwp_user2018]

1. Can not create cron under cpanel (logged as user) module=crontab
2. This module does not load any crons.

When I login into whm as root I see for this user 2 cron entries.

Second thing - user's crons are not executed

[overseer]

How are you testing? Does the user cron do tasks within the power of the user to execute? Can you log the output of your cron test and confirm?