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WebPanel => Information => Topic started by: goldweb on August 05, 2023, 04:15:57 PM

Title: Who Can I contact for a CWP Pro license?
Post by: goldweb on August 05, 2023, 04:15:57 PM

i purchased the CWP Pro license on 04/08/2023. i paid with my credit card. i wrote to the support department, there has been no return for 30 hours, my license has not been activated.

who can I contact about this issue?

Ticket #024718 - 211399 - cwp pro license number

Title: Re: Who Can I contact for a CWP Pro license?
Post by: Starburst on August 06, 2023, 04:12:01 AM

If you have CSf enabled, temporarily disable it, as you might have blocked the licensing server.

Then login via SSH to the CLI.
systemctl stop csf
systemctl stop lfd
cd /scripts
./update_cwp

Then Start csf again:
systemctl start csf
systemctl start lfd

--
If that doesn't work, and If you want, PM me with your servers IPv4.

I'll add it under our reseller account until you hear back from support.

Title: Re: Who Can I contact for a CWP Pro license?
Post by: goldweb on August 06, 2023, 05:34:12 PM

Quote from: Starburst on August 06, 2023, 04:12:01 AM

If you have CSf enabled, temporarily disable it, as you might have blocked the licensing server.

Then login via SSH to the CLI.
systemctl stop csf
systemctl stop lfd
cd /scripts
./update_cwp

Then Start csf again:
systemctl start csf
systemctl start lfd

--
If that doesn't work, and If you want, PM me with your servers IPv4.

I'll add it under our reseller account until you hear back from support.

https://support.centos-webpanel.com/supporttickets.php

why are they not responding from the support department?

Title: Re: Who Can I contact for a CWP Pro license?
Post by: Starburst on August 06, 2023, 09:37:50 PM

I can not answer that as I do not work for CWP.

But I know from experience, csf can accidently block the CWP licensing servers.