Control Web Panel

WebPanel => E-Mail => Topic started by: hevus on January 05, 2021, 12:09:51 AM

Title: Cant add autoresponder
Post by: hevus on January 05, 2021, 12:09:51 AM

I have CWP pro, and cant add autoresponders after updating.

As a root user in the main control panel, when I click to add an autoreponder, a red popup appears saying: "FATAL ERROR error writing to DB".

When I try adding an autoresponder via the user control panel, the list of autoreponders just doesnt load (stays blank).

I tried this advice on another thread:

Quote

Before update you can using next fix:
chown postfix /usr/local/cwpsrv/htdocs/resources/admin/include/postfix.php
chmod 644 /usr/local/cwpsrv/htdocs/resources/admin/include/postfix.php
chattr +i /usr/local/cwpsrv/htdocs/resources/admin/include/postfix.php

It didnt work. I assume this was just to use these commands via ssh, which is what I did.

Title: Re: Cant add autoresponder
Post by: tg040 on July 27, 2021, 10:00:45 PM

It's a shame that 6 months later, this hasn't been fixed. I am having the same issues. Were you able to fix this? I tried the above lines but no luck.

Title: Re: Cant add autoresponder
Post by: Namaste on July 29, 2021, 09:23:46 PM

My autoresponder works fine.  But keep in mind you have to have the email account created and visible in your list of email accounts.   Forwarding domains can cause autoresponder problems.

Title: Re: Cant add autoresponder
Post by: bytecanarias on August 29, 2021, 09:46:53 AM

Hello, to create the autoresponder I have to do it as root from the CWP panel.
If I have already created an autoresponder and I want to modify it, I get a DB error.
If the client tries to do it from his panel, he also gets a DB error.
So I don't know where is the failure, let's see if someone @admin answers the doubts.

Title: Re: Cant add autoresponder
Post by: Vinayak on May 06, 2022, 11:31:04 AM

This issue still exists, cab add autoresponder as root or as user, but can not update/modify any of the existing one.

Gives "Error writing to DB"

Title: Re: Cant add autoresponder
Post by: bobster on July 08, 2022, 07:15:42 AM

work around that worked for me was to edit responder then untick "Only send during this time period". This then allowed me to save

NB: down side here is "Only send during this time period " remains unticked which means you manually have to set it up on start date and remove again for your time window.

This is not a fix! just a work around that worked for me.

Title: Re: Cant add autoresponder
Post by: TheQuantumPharaoh on December 19, 2022, 05:00:05 AM

Having the same problem. Can add an autoresponder but cannot edit it with out deleting it and starting over. Getting the database error. Any help from CWP admins?

Title: Re: Cant add autoresponder
Post by: Starburst on December 19, 2022, 08:16:37 PM

You set and edit autoresponders for individual mailboxes via the Roundcube Webmail interface.

Ditto for creating CC'ing & BCC'ing to other mailboxes.