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WebPanel => FTP => Topic started by: adalton on December 10, 2021, 10:32:02 AM

Title: cannot connect to port 21 after upgrade to cwppro
Post by: adalton on December 10, 2021, 10:32:02 AM
dear all friends,

can anyone help me, i cannot connect to ftp port 21 after upgrade to cwppro, pure-ftpd is running and i can ftp from inside machine but if i connect from outside always connecting....... and nothing happened.
i already try turn off firewall and result is the same, i looking for the log and nothing in the log.
maybe some one can tell me which log i have to see all ?

thank you

Title: Re: cannot connect to port 21 after upgrade to cwppro
Post by: Namaste on December 10, 2021, 11:51:16 AM
Try turning off modsec also.
Title: Re: cannot connect to port 21 after upgrade to cwppro
Post by: cyberspace on December 10, 2021, 01:03:22 PM
Hi,

Do you use some local FTP client like Filezilla or net2ftp ? In case you use the local mail client then show us the FTP log of your FTP client and server (remove the server IP before you paste logs here).
Title: Re: cannot connect to port 21 after upgrade to cwppro
Post by: studio4host on December 10, 2021, 11:28:11 PM
try checking firewall by whitelisting your IP
Title: Re: cannot connect to port 21 after upgrade to cwppro
Post by: adalton on December 11, 2021, 03:31:39 AM
I already put my ip on whitelisting, I connect from windows using winsccp and filezilla is the same result always connecting, I also try ftp from other centos is the same. I will try turn off modsec and report the result here later.
Title: Re: cannot connect to port 21 after upgrade to cwppro
Post by: Namaste on December 12, 2021, 03:23:58 PM
I already put my ip on whitelisting, I connect from windows using winsccp and filezilla is the same result always connecting, I also try ftp from other centos is the same. I will try turn off modsec and report the result here later.

Also add it to you ignore list.

Be sure that modsec and firewall are both off when troubleshooting.
Title: Re: cannot connect to port 21 after upgrade to cwppro
Post by: adalton on December 13, 2021, 04:54:12 AM
/etc/hosts.allow i already put my ip, modsec off, firewall off , already put port 21 on firewall tcp and udp, status ftp
● pure-ftpd.service - Pure-FTPd FTP server
   Loaded: loaded (/usr/lib/systemd/system/pure-ftpd.service; enabled; vendor preset: disabled)
   Active: active (running) since Fri 2021-12-10 17:20:59 WIB; 2 days ago
 Main PID: 1095 (pure-ftpd)
   CGroup: /system.slice/pure-ftpd.service
           └─1095 pure-ftpd (SERVER) 
my client log file (i'm using winscp)

. 2021-12-13 11:48:13.578 --------------------------------------------------------------------------
. 2021-12-13 11:48:13.579 WinSCP Version 5.19.5 (Build 11933 2021-11-25) (OS 10.0.17763 - Windows 10 Enterprise LTSC 2019)
. 2021-12-13 11:48:13.579 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2021-12-13 11:48:13.579 Log level: Debug 2
. 2021-12-13 11:48:13.580 Local account: JMM-ADI7\adalton
. 2021-12-13 11:48:13.580 Working directory: C:\Program Files (x86)\WinSCP
. 2021-12-13 11:48:13.580 Process ID: 19808
. 2021-12-13 11:48:13.600 Ancestor processes: explorer, ...
. 2021-12-13 11:48:13.634 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe"
. 2021-12-13 11:48:13.635 Time zone: Current: GMT+7 (SE Asia Standard Time), No DST
. 2021-12-13 11:48:13.635 Login time: Monday, December 13, 2021 11:48:13 AM
. 2021-12-13 11:48:13.635 --------------------------------------------------------------------------
. 2021-12-13 11:48:13.635 Session name: myemail@address (Site)
. 2021-12-13 11:48:13.635 Host name: my.domain (Port: 21)
. 2021-12-13 11:48:13.635 User name: my@email.address (Password: Yes, Key file: No, Passphrase: No)
. 2021-12-13 11:48:13.635 Transfer Protocol: FTP
. 2021-12-13 11:48:13.635 Ping type: Dummy, Ping interval: 30 sec; Timeout: 15 sec
. 2021-12-13 11:48:13.635 Disable Nagle: No
. 2021-12-13 11:48:13.635 Proxy: None
. 2021-12-13 11:48:13.635 Send buffer: 262144
. 2021-12-13 11:48:13.635 UTF: Auto
. 2021-12-13 11:48:13.635 FTPS: None [Client certificate: No]
. 2021-12-13 11:48:13.636 FTP: Passive: Yes [Force IP: Auto]; MLSD: Auto [list all: Auto]; HOST: Auto
. 2021-12-13 11:48:13.636 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2021-12-13 11:48:13.636 Cache directory changes: Yes, Permanent: Yes
. 2021-12-13 11:48:13.636 Recycle bin: Delete to: No, Overwritten to: No, Bin path:
. 2021-12-13 11:48:13.636 Timezone offset: 0h 0m
. 2021-12-13 11:48:13.636 --------------------------------------------------------------------------
. 2021-12-13 11:48:13.640 Session upkeep
. 2021-12-13 11:48:13.682 Connecting to my.domain ...
. 2021-12-13 11:48:13.682 Connection pending
. 2021-12-13 11:48:28.636 Timeout detected. (control connection)
. 2021-12-13 11:48:28.636 Connection closed
. 2021-12-13 11:48:28.636 Connection failed.
. 2021-12-13 11:48:28.636 Got reply 1004 to the command 1
* 2021-12-13 11:48:28.663 (EFatal) Connection failed.
* 2021-12-13 11:48:28.663 Timeout detected. (control connection)
* 2021-12-13 11:48:28.663 Connection failed.
. 2021-12-13 11:48:41.359 Connection closed

any other idea ?

fyi: i can connect to this machine using ssh
      [/list]
Title: Re: cannot connect to port 21 after upgrade to cwppro
Post by: adalton on December 13, 2021, 07:24:50 AM
my ftp is already working again, problem is in router setting, i don't know why but i think my block ip is route to nowhere on port 21 by router. so this case is close.

thank you everyone