Control Web Panel

WebPanel => Information => Topic started by: urantian on December 17, 2021, 10:01:52 PM

Title: Paid Invoice Not Reflected in Account
Post by: urantian on December 17, 2021, 10:01:52 PM

After opening a CWP account, I went through the process of paying for a Pro license.  After a few failed attempts, I finally was able to make the payment.  I also received a confirmation.  However, the payment was not reflected in my account, nor on my CWP installation.  I submitted a ticket to Billing.  Today, I received a late payment notice, and found that my account was apparently removed.  My credit card shows the transaction.  So, I registered again, and opened another ticket with Billing, but there has been no response.  I hope by posting here, I will be able to reach someone.

Thank you.

Title: Re: Paid Invoice Not Reflected in Account
Post by: Igor S. on December 23, 2021, 10:09:36 AM

Hi, just send all pieces of information regarding billing issues/questions on the info@centos-webpanel.com

Title: Re: Paid Invoice Not Reflected in Account
Post by: urantian on January 03, 2022, 03:50:42 AM

I am posting an update about this, to say it is resolved.  I was finally able to cancel the payment.  Today, I successfully upgraded to CWP Pro, after making the payment via PayPal.  I'm not sure, but there might be a disconnect somewhere, preventing payments via Skrill from being reflected on the CWP account website.  At least, this is what happened in my case.  So now, I have a fully-working control panel.

Title: Re: Paid Invoice Not Reflected in Account
Post by: Igor S. on January 07, 2022, 12:20:38 PM

I do not think somebody on the forum can help you with a payment.