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WebPanel => E-Mail => Topic started by: rustylh on September 22, 2022, 01:49:36 PM

Title: Cannot Reply To Messages - RoundCube
Post by: rustylh on September 22, 2022, 01:49:36 PM

Some of our users are reporting issues in RoundCube when replying to emails. It just sits and spins until it just times out. These users are all on different domains within CWP. Has anyone else experienced this?
Thank you

Just to add from a recent user report. It is happening when attempting to forward messages as well. It sits on spinning then just says "Your messages was not sent" according to the user.

Title: Re: Cannot Reply To Messages - RoundCube
Post by: jonatito on October 20, 2022, 01:13:51 PM

the same happens to me
rebuild the mail server, i did it yesterday i hope this is the solution

Title: Re: Cannot Reply To Messages - RoundCube
Post by: PakPos on October 20, 2022, 06:41:52 PM

Quote from: jonatito on October 20, 2022, 01:13:51 PM

the same happens to me
rebuild the mail server, i did it yesterday i hope this is the solution

rebuild
and stop manual update from tty lol


sometimes the version not compatible each other

Title: Re: Cannot Reply To Messages - RoundCube
Post by: Anup1592 on December 04, 2022, 01:09:24 PM

Greetings to everyone,
I have the same issue,
RoundCube not replying to the emails after loading a few minutes shows a time-out.
I have spent two days.
I have tried rebuilding the mail server as well.

Finally, I found something odd with Roundcube.
like, some roundcube links are working fine
https://webmail.mydomain.com/
https://mail.mydomain.com/
https://mydomain.com:2087/roundcube

But not replying when I use this link
https://mydomain.com/roundcube
https://mydomain.com/webmail

Have any idea?

Thank You

Title: Re: Cannot Reply To Messages - RoundCube
Post by: Namaste on December 04, 2022, 01:54:37 PM

I noticed that you have to Log Out of roundcube everytime you use it.  If you dont logout you can expect problems.

Title: Re: Cannot Reply To Messages - RoundCube
Post by: Anup1592 on December 04, 2022, 03:27:53 PM

Hello,

I have solved the issue.
it was a mode security issue.

Thank you for your help.

Title: Re: Cannot Reply To Messages - RoundCube
Post by: overseer on March 11, 2023, 05:03:52 PM

Standard advice applies: use Comodo rules for Mod Security. OWASP ruleset is to persnickety and requires a lot of manual tuning. Otherwise you will see odd glitches like this!

Title: Re: Cannot Reply To Messages - RoundCube
Post by: PakPos on March 12, 2023, 12:34:21 AM

Quote from: overseer on March 11, 2023, 05:03:52 PM

Standard advice applies: use Comodo rules for Mod Security. OWASP ruleset is to persnickety and requires a lot of manual tuning. Otherwise you will see odd glitches like this!

i test my wp
comodo on
result :
failed 5xx
mail server failed to read storage


solution:
turn of comodo ==> my site back on
mail server still failed but now only cant read ==> solution: rebuild


happen at new cwp